Customer Success Operations Manager

1 week ago


Sugar Land, Texas, United States HCSS Employer, Inc. Full time
Job Description

HCSS Employer, Inc. is seeking a highly skilled Customer Success Operations Manager to join our team. As a key member of our Customer Success department, you will be responsible for optimizing our customer success processes and ensuring a seamless customer experience.

Key Responsibilities:
  • Develop and implement operational strategies to improve customer success metrics and key performance indicators (KPIs).
  • Collect, analyze, and report on customer success data to inform decision-making and strategic planning.
  • Collaborate with the Customer Success team to identify areas for operational efficiency and implement best practices.
  • Act as a customer advocate within the organization, ensuring customer needs and concerns are addressed.
  • Communicate customer feedback and influence product development with the Product and Engineering teams.
Requirements:
  • Strong background in Customer Success operations and process improvement.
  • Excellent analytical and problem-solving skills, with the ability to collect, analyze, and report on customer success data.
  • Strong communication and interpersonal skills, with the ability to collaborate with cross-functional teams.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.


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