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Senior Manager, Technology Operations
2 months ago
We are seeking a highly skilled and experienced professional to lead our Cross-Border Solutions team as a Senior Manager, Technology Operations. This is a critical role that requires a strong understanding of technology operations, customer experience, and business strategy.
Key Responsibilities- Lead initiatives focused on customer experience, minimizing seller effort, and driving prioritization of investments that deliver outcomes for our customers.
- Own the PnL, collaborating with Product and Technology teams to deliver best-in-class solutions for a frictionless and consistent experience.
- Use research to understand customer needs and pain points, and build strategic plans (short and long-range) to improve our products.
- Partner with product team to develop roadmaps and develop metrics that can measure and monitor the end-to-end program experience.
- 5+ years of experience in business or finance strategy, PnL management
- Strong oral and written communication skills, including the ability to develop and deliver complex messages in a simple, actionable way
- Strong analytical skills, creative problem-solver that can leverage sources of information from disparate sources and deliver comprehensive, balanced, and actionable analysis
- Proven ability to bridge data with business insights to drive relevant, actionable output
- Team player who is a self-starter and able to thrive in a dynamic, results-oriented environment
We are Walmart eCommerce - the team shaping the future of online shopping by defining the global online marketplace that influences millions of shoppers daily. We bring a passion and expertise that is unmatched, and our efforts have an epic impact on the world around us, both inside and outside of work.
We strive to create a sense of belonging and embrace diversity in all forms, with no shortage of guidance and support for you as you grow and develop your career here.
Discover the impact you can make at Walmart eCommerce.
