Card Services Coordinator

4 weeks ago


Belleville, Illinois, United States Enterprise Bank and Trust Full time

Job Summary

This position will be responsible for providing technical and functional support to client Program Administrators on their Commercial Card needs. The ideal candidate will have excellent interpersonal and customer service skills, with the ability to understand and train others on technology-based systems. The role will involve handling a wide range of client requests, from basic transaction inquiries to card and user administration, troubleshooting user portal issues, and system training. The successful candidate will be able to work independently, prioritize tasks, and handle multiple responsibilities with a high degree of accuracy. The position requires a strong organizational skillset, with the ability to complete forms and handle transactions efficiently. The ideal candidate will have a positive attitude, be team-oriented, and possess excellent verbal, written, and interpersonal communication skills. The role is ideal for individuals with a passion for delivering exceptional customer service and a strong desire to support clients in achieving their financial goals.

Key Responsibilities

Provide technical and functional support to client Program Administrators on their Commercial Card needs
Handle a wide range of client requests, from basic transaction inquiries to card and user administration
Troubleshoot user portal issues and provide system training to clients
Work independently, prioritize tasks, and handle multiple responsibilities with a high degree of accuracy
Complete forms and handle transactions efficiently
Possess a positive attitude, be team-oriented, and have excellent verbal, written, and interpersonal communication skills

Requirements

Excellent interpersonal and customer service skills
Ability to understand and train others on technology-based systems
Strong organizational skillset, with the ability to complete forms and handle transactions efficiently
Positive attitude, team-oriented, and excellent verbal, written, and interpersonal communication skills
Ability to work independently, prioritize tasks, and handle multiple responsibilities with a high degree of accuracy



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