Consumer Servicing Specialist
4 weeks ago
Job Title: Consumer/Resi Servicing Specialist
**Job Summary:**
We are seeking a highly skilled Consumer/Resi Servicing Specialist to join our team at Bar Harbor Bank & Trust. As a key member of our banking operations team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our consumer and residential loan servicing processes.
**Responsibilities:**
* Board and maintain all consumer and residential loans, ensuring timely and accurate processing and payment of escrow accounts, insurance, and taxes.
* Maintain, review, and implement PMI cancellation requests, ensuring compliance with regulatory requirements.
* Provide training to new and existing team members, promoting knowledge sharing and best practices.
* Serve as a system administrator for CoreLogic, ensuring efficient and effective use of the system.
* Assist with audits required by Freddie Mac, ensuring compliance with regulatory requirements.
* Perform reporting functions for Freddie and FHLB, providing accurate and timely data.
* Serve as a backup for various duties, ensuring the department remains functioning at all times.
* Perform general data entry and parameter changes for all consumer and residential loans.
* Conduct customer research as requested by bank branches or departments, providing valuable insights and recommendations.
* Provide loan-related guidance to bank branches and departments, ensuring accurate and timely information.
* Identify, review, and ensure compliance with laws and regulations affecting assigned functional areas.
* Enthusiastically support the bank's Guiding Principles and Brand Behaviors.
* Adhere to federal regulatory requirements, such as the Anti-Money Laundering and Bank Secrecy Acts, and all established policies and procedures.
**Requirements:**
* Minimum of a high school degree or equivalent.
* 5 years of banking experience, required.
* Demonstrated professional customer relations and communication skills.
* Ability to receive and understand oral questions and written instructions, and apply them to assigned job responsibilities.
* Ability to analyze, interpret findings, and results, and draw logical conclusions in carrying out day-to-day assignments.
* Flexibility to learn and keep current with changing procedures and regulations, varying job assignments, technological advances, and new equipment.
* Ability to work as a positive team member in a fast-paced, high-volume environment, and manage multiple assignments.
* Working knowledge of Windows-based software programs, required.
**Work Environment:**
* General office environment.
* Full-time, 40-hour per week schedule.
* Limited travel required, as needed.
**Equal Opportunity Employer:**
Bar Harbor Bank & Trust is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.
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