Customer Service Representative

2 weeks ago


Hamlet, United States Hood Packaging Corporation Full time

Key Responsibilities

As a Customer Service Representative at Hood Packaging Corporation, you will be responsible for providing exceptional customer service to our clients. This includes:

  • Order entry and communication with various departments and customers regarding price quotes, orders, and delivery dates.
  • Maintaining accurate files and resolving issues with other plants and service customers and accounts.
  • Keeping customers informed about their orders and delivery schedules.
  • Performing general office duties and other communications, reports, and follow-up tasks.
  • Invoicing and credits.
  • Ensuring compliance with HACCP, GMP's, Work Instructions, and Food Safety Quality system requirements (SQF).

Key Working Relationships

You will work closely with:

  • Customers daily for communication regarding orders, updates, changes, and issues.
  • Hood Packaging Plants weekly for information on negatives, artwork, and specs for orders.
  • Salespersons daily for communication on customer issues, problems, complaints, and delivery.
  • Accounting Department daily for verification of orders shipped.
  • Shipping Supervisor daily for shipping delivery times and information.
  • Scheduling/Purchasing daily for lead times and paper availability.
  • Production, Printing Supervision daily for order status, updates, and changes.
  • Graphics Department daily for artwork needs, status, problems, issues, and changes.

Functional Requirements

You will need:

  • Regular use of computers, telephones, and miscellaneous office equipment.
  • Ability to meet deadlines.

Qualifications

To be successful in this role, you will need:

  • Minimum of High School Diploma or GED with 3-5 years customer service experience in a fast-paced manufacturing environment.

Skills

You will need:

  • Excellent verbal and written communication skills.
  • Excellent telephone skills.
  • Ability to effectively, courteously, and diplomatically deal with all types of customers, sales, and department conditions.
  • Excellent computer skills, specifically Excel.
  • Ability to make sound decisions and correctly set priorities for customer orders and adverse situations.


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