Customer Service Representative
2 weeks ago
Key Responsibilities
As a Customer Service Representative at Hood Packaging Corporation, you will be responsible for providing exceptional customer service to our clients. This includes:
- Order entry and communication with various departments and customers regarding price quotes, orders, and delivery dates.
- Maintaining accurate files and resolving issues with other plants and service customers and accounts.
- Keeping customers informed about their orders and delivery schedules.
- Performing general office duties and other communications, reports, and follow-up tasks.
- Invoicing and credits.
- Ensuring compliance with HACCP, GMP's, Work Instructions, and Food Safety Quality system requirements (SQF).
Key Working Relationships
You will work closely with:
- Customers daily for communication regarding orders, updates, changes, and issues.
- Hood Packaging Plants weekly for information on negatives, artwork, and specs for orders.
- Salespersons daily for communication on customer issues, problems, complaints, and delivery.
- Accounting Department daily for verification of orders shipped.
- Shipping Supervisor daily for shipping delivery times and information.
- Scheduling/Purchasing daily for lead times and paper availability.
- Production, Printing Supervision daily for order status, updates, and changes.
- Graphics Department daily for artwork needs, status, problems, issues, and changes.
Functional Requirements
You will need:
- Regular use of computers, telephones, and miscellaneous office equipment.
- Ability to meet deadlines.
Qualifications
To be successful in this role, you will need:
- Minimum of High School Diploma or GED with 3-5 years customer service experience in a fast-paced manufacturing environment.
Skills
You will need:
- Excellent verbal and written communication skills.
- Excellent telephone skills.
- Ability to effectively, courteously, and diplomatically deal with all types of customers, sales, and department conditions.
- Excellent computer skills, specifically Excel.
- Ability to make sound decisions and correctly set priorities for customer orders and adverse situations.
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