Customer Service Rep-Service Department

4 weeks ago


Hamlet, United States The Cavco Family of Companies Full time

•Work with customers via telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

•Check to ensure that appropriate changes were made to resolve customers' problems.

•Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

•Resolve customers' service or billing complaints.

•Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

•Refer unresolved customer grievances to designated departments for further investigation.

•Determine charges for services requested, collect deposits or payments, or arrange for billing.

•Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

•Refers complaints of product or service failure to appropriate departments for investigation.

•Coordinates customers' service needs with other departments as required to ensure customer service.

•May receive orders, resolve complaints about billing, and explain how to use product or service.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)



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