Customer Service Representative

3 weeks ago


Hamlet, North Carolina, United States The Cavco Family of Companies Full time
Customer Service Representative

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at The Cavco Family of Companies. As a key member of our service department, you will be responsible for providing exceptional customer service to our clients via telephone or in-person interactions.

Key Responsibilities:
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Process customer orders, cancellations, and changes, ensuring accuracy and attention to detail.
  • Maintain accurate records of customer interactions, including complaints and resolutions.
  • Collaborate with internal teams to resolve complex customer issues and ensure seamless service delivery.
  • Communicate effectively with customers to understand their needs and provide solutions.
Requirements:
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong problem-solving and analytical skills.
  • Proficiency in computer software and systems.
  • High school diploma or equivalent required.

The Cavco Family of Companies is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.



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