Risk Control Service Director

1 month ago

San Antonio, Texas, United States Liberty Mutual Insurance Full time

Job Summary

The Service Director for Risk Control and Prevention will lead the delivery of loss prevention services to ensure effective and efficient service commitments for a book of business. This role requires strong leadership, planning, and relationship-building skills to coordinate service arrangements, programs, and procedures with customers, business partners, and peers.

Key Responsibilities

  • Plan, evaluate, and monitor the delivery of service commitments to ensure loss prevention services are delivered effectively and efficiently.
  • Assess customer risk for underwriting and control the customer's source of risk, losses, and costs.
  • Develop effective relationships with customers, business partners, and peers to coordinate service arrangements, programs, and procedures.
  • Handle special customer situations and problems to ensure timely resolution.
  • Conduct periodic workload reviews and complete specialized customer reports.
  • Perform prospect and service work as necessary.
  • Plan, coordinate, and monitor service commitments for assigned customers to ensure loss prevention services are delivered effectively, efficiently, and meet expectations.
  • Evaluate customer prospect and service levels, Loss Prevention Consultant workloads, and regional capacity.
  • Create service plans to document baseline activity, metrics, and goals to track progress in reducing the frequency and severity of losses.
  • Evaluate, monitor, and document Loss Prevention Stewardship service levels.
  • Participate in actively acquiring and retaining profitable business.
  • Provide consultation, information, and expert analysis to assist the account team with new business solicitation and renewals.
  • Keep underwriting, account, and Loss Prevention team apprised of significant changes in a customer's operations, exposures, ownership, or organizational structure.
  • Participate in prospecting new business and developing service agreements to foster new partnerships and strengthen existing relationships.
  • Evaluate the use of resources, including services hours, expenses, quality of service, utilization of programs, productivity, net gain in book of business, and other key indicators.
  • Identify opportunities and design projects to improve results and increase the number and quality of services customers choose to buy.
  • Provide major loss source analyses, products, and training.
  • Fulfill risk assessment and service requirements as assigned.
  • Train field and Home Office employees in service-related functions and activities.
  • Design and implement customer training programs.
  • Make presentations at customer training and other functions.

Requirements

  • Bachelor's degree with coursework in math, engineering, or related areas (or equivalent), a minimum of 6 to 8 years relevant experience in loss prevention or progressive safety and health field, and an advanced degree and/or professional certification in one or more of the following areas: CSP, ARM, CRM, CPCU, CIH, or CPE.
  • Demonstrated abilities in leadership, planning, relationship building, consulting, customer service, and communications (particularly presentations, persuasion, and writing).
  • Advanced knowledge of loss prevention principles, practices, and core service capabilities as they relate to performance and profitability.
  • Demonstrated ability to retrieve and enter information using various proprietary software applications and create/modify documents and spreadsheets using Microsoft Office suite.
  • Travel may be required.

About Us

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information, or on any basis prohibited by federal, state, or local law.

Fair Chance Notices

Need help finding the right job?

  • Director of Value and Risk Advisory

    4 weeks ago

    San Antonio, Texas, United States Jones Lang LaSalle IP, Inc. Full time

    Jones Lang LaSalle IP, Inc. is seeking an experienced Director of Value and Risk Advisory to join their team. The successful candidate will provide sound advice on commercial real estate valuation and consulting projects, including analyzing complex scenarios, estimating cash flows, and analyzing comparable sales.The ideal candidate will have a strong...

  • Mortgage Servicing Risk Management Specialist

    4 weeks ago

    San Antonio, Texas, United States SysMind Tech Full time

    Job SummaryAs a Mortgage Servicing Risk Management Specialist at SysMind Tech, you will play a critical role in identifying and managing existing and emerging risks associated with business activities. Your expertise will be essential in ensuring that risks are effectively identified, measured, monitored, and controlled. Key Responsibilities• Develop and...

  • Financial Controller

    1 month ago

    San Antonio, Texas, United States Orion Group Full time

    Job Title: Financial ControllerOrion Group is seeking a highly skilled and experienced Financial Controller to join our leadership team. As a key member of our finance team, you will be responsible for overseeing the financial operations of the company, ensuring accurate and timely financial reporting, and providing strategic financial guidance to senior...

  • IT Risk Management Specialist

    4 weeks ago

    San Antonio, Texas, United States International Bank of Commerce Full time

    Job Summary:As an IT Auditor III at International Bank of Commerce, you will play a key role in supporting the coverage of various Line of Business application development and support teams. Your responsibilities will include evaluating systems development life cycle, change management, computer operations, and information security risks and controls focused...

  • Risk Management Leader

    4 weeks ago

    San Antonio, Texas, United States Frost Bank Full time

    At Frost Bank, we're seeking a seasoned professional to lead our Third-Party Risk Management team. As a Manager of Third-Party Risk Management, you will play a critical role in ensuring the integrity of our vendor relationships and identifying emerging risks.Key Responsibilities:Develop performance improvement targets for suppliers and internal...

  • Strategic Business Risk Officer

    4 weeks ago

    San Antonio, Texas, United States Citigroup Inc Full time

    The Business Risk Officer is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the...

  • Emergency Services Director

    4 weeks ago

    San Antonio, Texas, United States Great Bay Staffing Group Full time

    Job Title: Director of Emergency Service, RNJob Summary:The Director of Emergency Services is responsible for ensuring consistent high-quality patient care in the Emergency Department. This role oversees service, growth, development, personnel management, and resource allocation and management controls.Key Responsibilities:Service:• Accurately identifies...

  • Senior Bank Credit Risk Analyst

    4 weeks ago

    San Antonio, Texas, United States USAA Full time

    About the RoleUSAA is seeking a highly skilled Senior Bank Credit Risk Analyst to join our team. As a Senior Bank Credit Risk Analyst, you will be responsible for identifying credit risk, developing and delivering credit strategies, and monitoring credit performance for consumer credit portfolios to optimize profitable growth within risk appetite.Key...

  • Director of Quality Assurance

    4 weeks ago

    San Antonio, Texas, United States Extremity Care Full time

    Job SummaryThe Director of Quality Assurance will oversee the quality management system and ensure compliance with established standard operating procedures, FDA regulations, AATB Standards, and other application regulations and industry standards. This role is responsible for defining and promoting a quality mindset throughout the organization, developing...

  • Claims Operations Executive Director

    4 weeks ago

    San Antonio, Texas, United States USAA Full time

    Why USAA? As the Claims Operations Executive Director, you will be accountable for delivering operational business results at scale for auto, property, or other claims teams. Your responsibilities will include member service, paying what we owe, controlling expenses, employee engagement, quality, operational risk, and compliance across multiple MSTs. You...

  • Risk and Compliance Project Manager

    4 weeks ago

    San Antonio, Texas, United States Genpact Full time

    At Genpact, we are seeking a highly skilled Risk and Compliance Project Manager to join our Enterprise Risk Consulting – BFSI global team. As an Assistant Manager of Risk and Compliance, you will play a critical role in assisting the PMO in program management, executing issue management, developing training materials, and handling PMO assignments from a...

  • Controller

    4 weeks ago

    San Antonio, Texas, United States Vaco Full time

    Job SummaryWe are seeking a highly skilled and experienced Controller to join our team at Vaco. As a key member of our Accounting Department, you will be responsible for leading the financial operations of our company, ensuring accurate and timely financial reporting, and providing strategic financial guidance to our leadership team.Key...

  • Information Security Risk Advisor Intern

    4 weeks ago

    San Antonio, Texas, United States USAA Full time

    About the RoleThe Information Security Risk Advisor Intern will play a key role in supporting the Information Security Risk Assessments team in providing senior executives and business leaders with an accurate and actionable view of information security risk within and across the enterprise.As an intern, you will assist in promoting awareness and efficiency...

  • Marketing Communications Director

    1 month ago

    San Antonio, Texas, United States Kinetic Staffing Full time

    Job OverviewKinetic Staffing is seeking a seasoned Marketing Communications Director to lead our organization's marketing efforts. This key role will oversee all internal and external communications, with a focus on social media expertise.The ideal candidate will have a strong background in marketing communications, with experience in developing and...

  • Risk Management Professional

    2 weeks ago

    San Antonio, Texas, United States Liberty Mutual Insurance Full time

    About UsAt Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow.Job SummaryWe are seeking a skilled Risk Management Professional - Service Leader to join our team.Key ResponsibilitiesAs a Risk Management Professional - Service Leader, you will be responsible for planning, evaluating, and monitoring the delivery of...

  • Insurance Loss Control Specialist

    4 weeks ago

    San Antonio, Texas, United States InsurSolv,LLC Full time

    Insurance Loss Control SpecialistAt InsurSolv, LLC, we are seeking a skilled Insurance Loss Control Specialist to join our team of professionals. The ideal candidate will have a strong understanding of risk management principles and the ability to inspect properties effectively. Inspecting physical characteristics, exterior measurements, general conditions,...

  • Loss Control Specialist

    4 weeks ago

    San Antonio, Texas, United States InsurSolv,LLC Full time

    About the Job:As a Loss Control Professional with InsurSolv, LLC, you will play a crucial role in identifying and mitigating risks associated with commercial and residential properties. Your comprehensive reports will summarize observable hazards, providing valuable insights for our client companies to determine eligibility requirements.Key...

  • Retirement Plan Director

    1 month ago

    San Antonio, Texas, United States FCE Benefit Administrators, Inc. Full time

    Retirement Plan DirectorFCE Benefit Administrators, Inc. is seeking a highly skilled and experienced Retirement Plan Director to oversee the administration, regulatory compliance, and financial performance of our Pooled Employer Plan (PEP). The ideal candidate will be responsible for ensuring the plan complies with all federal and state regulations, managing...

  • Pest Control Service Specialist

    4 weeks ago

    San Antonio, Texas, United States Orkin Full time

    Job SummaryAs a Pest Control Service Specialist at Orkin, you will be responsible for the daily operation of a pest control service route. This role involves completing our award-winning company-paid training to learn the skills required to prepare and install home services, including attic remediation and termite treatment.Key ResponsibilitiesComplete our...

  • IT Infrastructure Services Director

    1 month ago

    San Antonio, Texas, United States University Health Full time

    Job Title: IT Infrastructure Services DirectorUniversity Health is seeking an experienced IT Infrastructure Services Director to oversee the design, implementation, and maintenance of our organization's IT infrastructure. This role involves managing a team of IT professionals, ensuring the high availability and efficiency of IT systems, and aligning IT...