Risk Control Service Director

1 week ago

San Antonio, Texas, United States Liberty Mutual Insurance Full time

Job Summary

The Service Director for Risk Control and Prevention will lead the delivery of loss prevention services to ensure effective and efficient service commitments for a book of business. This role requires strong leadership, planning, and relationship-building skills to coordinate service arrangements, programs, and procedures with customers, business partners, and peers.

Key Responsibilities

  • Plan, evaluate, and monitor the delivery of service commitments to ensure loss prevention services are delivered effectively and efficiently.
  • Assess customer risk for underwriting and control the customer's source of risk, losses, and costs.
  • Develop effective relationships with customers, business partners, and peers to coordinate service arrangements, programs, and procedures.
  • Handle special customer situations and problems to ensure timely resolution.
  • Conduct periodic workload reviews and complete specialized customer reports.
  • Perform prospect and service work as necessary.
  • Plan, coordinate, and monitor service commitments for assigned customers to ensure loss prevention services are delivered effectively, efficiently, and meet expectations.
  • Evaluate customer prospect and service levels, Loss Prevention Consultant workloads, and regional capacity.
  • Create service plans to document baseline activity, metrics, and goals to track progress in reducing the frequency and severity of losses.
  • Evaluate, monitor, and document Loss Prevention Stewardship service levels.
  • Participate in actively acquiring and retaining profitable business.
  • Provide consultation, information, and expert analysis to assist the account team with new business solicitation and renewals.
  • Keep underwriting, account, and Loss Prevention team apprised of significant changes in a customer's operations, exposures, ownership, or organizational structure.
  • Participate in prospecting new business and developing service agreements to foster new partnerships and strengthen existing relationships.
  • Evaluate the use of resources, including services hours, expenses, quality of service, utilization of programs, productivity, net gain in book of business, and other key indicators.
  • Identify opportunities and design projects to improve results and increase the number and quality of services customers choose to buy.
  • Provide major loss source analyses, products, and training.
  • Fulfill risk assessment and service requirements as assigned.
  • Train field and Home Office employees in service-related functions and activities.
  • Design and implement customer training programs.
  • Make presentations at customer training and other functions.

Requirements

  • Bachelor's degree with coursework in math, engineering, or related areas (or equivalent), a minimum of 6 to 8 years relevant experience in loss prevention or progressive safety and health field, and an advanced degree and/or professional certification in one or more of the following areas: CSP, ARM, CRM, CPCU, CIH, or CPE.
  • Demonstrated abilities in leadership, planning, relationship building, consulting, customer service, and communications (particularly presentations, persuasion, and writing).
  • Advanced knowledge of loss prevention principles, practices, and core service capabilities as they relate to performance and profitability.
  • Demonstrated ability to retrieve and enter information using various proprietary software applications and create/modify documents and spreadsheets using Microsoft Office suite.
  • Travel may be required.

About Us

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information, or on any basis prohibited by federal, state, or local law.

Fair Chance Notices

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