Service Director, Risk Management
2 weeks ago
Job Summary
The Service Director, Risk Control will be responsible for planning, evaluating, and monitoring the delivery of service commitments for a book of business to ensure loss prevention services are delivered effectively and efficiently.
Key Responsibilities
- Assess the customer's overall risk for underwriting and control the customer's source of risk, losses, and costs.
- Develop effective relationships with customers, business partners, and peers to coordinate service arrangements, programs, and procedures.
- Handle special customer situations and problems to ensure timely resolution.
- Conduct periodic workload reviews and complete specialized customer reports.
- Plan, coordinate, and monitor the service commitments for assigned customers to ensure loss prevention services are delivered effectively, efficiently, and meet expectations of the department, business unit, or market partner.
- Evaluate customer prospect and service levels, Loss Prevention Consultant workloads, and regional capacity.
- Create service plans to document baseline activity, metrics, and goals to track progress in reducing the frequency and severity of losses while demonstrating the value of doing business with Liberty Mutual.
- Evaluate, monitor, and document Loss Prevention Stewardship service levels.
- Participate in actively acquiring and retaining profitable business.
- Provide consultation, information, and expert analysis to assist the account team with new business solicitation and renewals.
- Keep underwriting, account, and Loss Prevention team apprised when significant changes occur in a customer's operations, exposures, ownership, or organizational structure.
- Participate in prospecting new business and developing service agreements to foster new partnerships and strengthen existing relationships with customers and business unit/market partners.
- Evaluate the use of resources (services hours, expenses, quality of service, utilization of programs, productivity, net gain in book of business, and other key indicators).
- Identify opportunities and design projects to improve results and increase the number and quality of services customers choose to buy.
- Provide major loss source analyses, products, and training.
- Fulfill risk assessment and service requirements as assigned.
- Train field and Home Office employees in service-related functions and activities.
- Design and implement customer training programs.
- Make presentations at customer training and other functions.
Requirements
- Bachelor's degree with coursework in math, engineering, or related areas (or equivalent), a minimum of 6 to 8 years relevant experience in loss prevention or progressive safety and health field, and an advanced degree and/or professional certification in one or more of the following areas: CSP, ARM, CRM, CPCU, CIH, or CPE.
- Demonstrated abilities in leadership, planning, relationship building, consulting, customer service, and communications (particularly presentations, persuasion, and writing).
- Advanced knowledge of loss prevention principles, practices, and core service capabilities as they relate to performance and profitability.
- Demonstrated ability to retrieve and enter information using various proprietary software applications and create/modify documents and spreadsheets using Microsoft Office suite.
- Travel may be required.
About Us
At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust, and respect. Here, you'll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.
Liberty Mutual has proudly been recognized as a "Great Place to Work" by Great Place to Work US for the past several years. We were also selected as one of the "100 Best Places to Work in IT" on IDG's Insider Pro and Computerworld's 2020 list. For many years running, we have been named by Forbes as one of America's Best Employers for Women and one of America's Best Employers for New Graduates—as well as one of America's Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit:
We value your hard work, integrity, and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit:
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information, or on any basis prohibited by federal, state, or local law.
Fair Chance Notices
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