Front Line Operations Manager

2 weeks ago


San Diego, California, United States Baximus Onsite LLC Full time
About Big Chicken

At Big Chicken, we're passionate about serving more than just food - we create moments and memories with mouth-watering dishes that keep our customers coming back for more. Our menu blends childhood favorites with trendy flavors, giving guests a unique taste of Shaq's personality and life.

Job Summary

We're seeking a motivated leader to join our team as a Shift Leader. This role is perfect for someone who can effectively coordinate and motivate a team to provide outstanding service, ensuring our restaurant runs smoothly during shifts.

Key Responsibilities:
  • Team Leadership
    • Lead and inspire the front and back of house team members during shifts.
    • Assign tasks and responsibilities to ensure smooth operations.
    • Offer guidance and support to team members to achieve performance goals.
  • Customer Service
    • Promote excellent customer service by coaching and demonstrating positive interactions.
    • Handle customer concerns and questions promptly and professionally.
    • Ensure the dining area is clean and inviting.
  • Operational Excellence
    • Manage daily operations, including opening and closing procedures.
    • Collaborate with kitchen staff to oversee food preparation and service during busy times.
    • Track inventory levels and communicate restocking needs.
  • Training and Development
    • Help train new team members on company policies, procedures, and customer service expectations.
    • Conduct regular coaching sessions and provide feedback to encourage continuous improvement.
  • Shift Reporting
    • Compile shift reports detailing sales, customer feedback, and other important metrics.
    • Share key information with the management team to support overall business improvements.
Requirements:
  • Experience
    • Experience in a supervisory or shift management role in the restaurant industry.
  • Skills and Qualifications
    • Strong leadership and communication abilities.
    • Capacity to work in a fast-paced, dynamic environment.
    • Understanding of food safety and health regulations.
    • Availability to work evenings, weekends, and holidays.
Benefits:
  • Competitive pay with performance-based bonuses ($18.10/hour)
  • Health insurance and other benefits
  • Discounts on Big Chicken menu items
  • Growth opportunities for career advancement
  • An energetic and enjoyable work atmosphere
  • Flexible scheduling
  • Health insurance (for those who qualify)
  • Paid time off/sick leave (for those you qualify)


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