Front Office Operations Manager
1 month ago
Company Overview
CordeValle, a luxury golf resort in Northern California, is an exclusive and luxurious retreat for our guests and members. We pride ourselves on exceptional service, world-class amenities, and a culture that values teamwork, integrity, and innovation.
Job Description
The Assistant Front Office Manager is responsible for supporting the Front Office Manager in managing daily front office operations. This role ensures our team provides seamless service for our guests and members while upholding CordeValle's standards of hospitality and our core values.
Key Responsibilities:
- Daily Operations Oversight: Assist in overseeing daily operations of the front desk, concierge, bell services, and valet to ensure efficient check-in and check-out processes for guests and members.
- Team Leadership: Support the Front Office Manager in recruiting, training, and mentoring front office associates, promoting a positive team culture aligned with our core values.
- Customer Service: Address guest and member concerns, requests, and inquiries promptly and professionally, demonstrating commitment to satisfaction.
- Inventory Management: Monitor and manage inventory of front office supplies, ensuring resources are stocked and available.
- Cash Handling: Oversee daily cash handling and accurate accounting for transactions conducted at the front desk.
- Departmental Collaboration: Coordinate with other departments to ensure guest and member requests are communicated and fulfilled seamlessly, acting as an ambassador of CordeValle's hospitality.
- Operational Standards: Ensure compliance with hotel policies, procedures, and operational standards in the front office department.
- Labor Scheduling: Assist in scheduling and managing labor to align with budgeted guidelines and guest/member demands.
Requirements
- Education: Bachelor's degree in Hospitality Management or a related field preferred; equivalent experience will be considered.
- Experience: Minimum of 2 years of front office experience, with at least 1 year in a supervisory or management role.
- Skillset: Strong organizational skills and ability to multitask effectively in a fast-paced environment. Excellent communication and interpersonal skills, with a commitment to providing outstanding service to guests and members.
- Technology: Proficiency with property management systems (experience with Agilysys is a plus).
- Availability: Ability to work flexible hours, including nights, weekends, and holidays as required.
Estimated Salary: $60,000 - $80,000 per year.
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