Office Coordinator

2 weeks ago

Independence, Missouri, United States Park Lawn Memorial Group, LLC. Full time
Job Overview

Why Choose Park Lawn Memorial Group, LLC?

Commitment to Service

  • Our team members at every level demonstrate a strong work ethic and uphold our core values, showing respect for families, the profession, and individuals.
  • Collaborate with leading professionals in the funeral and cemetery industry.

Employee Benefits

  • Financial assistance programs that encourage employees through education and development in industry-related topics.
  • Comprehensive Health and Welfare Plans, along with savings account options, tailored to support personal needs and enhance well-being.
  • Generous 401k and Roth Retirement Plan options available for both full-time and part-time employees, including a Company Match.
  • A variety of vacation, personal, and sick days based on your role, emphasizing the importance of physical and emotional well-being.
  • Employee discounts on services, merchandise, and property to assist our team members during their time of need.

Company Culture

  • We prioritize honesty, courage, integrity, ethical behavior, and personal growth.
  • We are deeply rooted in our communities, providing a personal touch to every family we serve.
  • We believe in the significance of funeral and cemetery services, leveraging decades of experience to create the best possible experience for families.

Position Summary

This role serves as the primary administrative function in most of Park Lawn's individual business locations, responsible for executing a variety of administrative and accounting tasks to ensure smooth operations and exceed client family expectations.

Key Responsibilities

  • Manage incoming calls, providing information or directing calls to the appropriate personnel, and placing outgoing calls for the business.
  • Welcome and assist all visitors and their guests.
  • Handle all accounting tasks (AP/AR), inventory management, and account reconciliation.
  • Update the timekeeping system as employees report missed punches.
  • Prepare daily deposit reports and perform reconciliations.
  • Process and categorize all business invoices for payment.
  • Investigate invoices and resolve any discrepancies.
  • Receive and document payments from client families.
  • Schedule appointments for the business.
  • Draft and type correspondence as necessary.
  • Compile and report statistical data as required by the business.
  • Accurately input data into the operating system in a timely manner.
  • Assist client families with necessary paperwork and appointment scheduling.
  • Perform scanning, copying, and printing tasks as needed.
  • Maintain and update files and related systems for the business.
  • Act as the business timekeeper and maintain local employee records.
  • Coordinate and manage office supplies and equipment.
  • Provide backup support in other administrative functions as needed.
  • Complete assigned tasks and responsibilities independently, without excessive supervision.
  • Engage in special projects and other duties as assigned.

Required Skills and Qualifications

  • High school diploma or equivalent combination of education and experience preferred.
  • A minimum of two years of administrative or general accounting experience, or demonstrated knowledge and skills to perform all job tasks.
  • Valid state-issued driver's license in good standing with an acceptable driving record.

Additional Qualifications

  • Fluency in reading, writing, and speaking English; bilingual skills are a plus.
  • High level of overall computer proficiency.
  • Proficient in local and virtual data management tools (Internet, Dropbox, Microsoft file management structure).
  • Strong proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
  • Experience with multi-line phone systems and general office equipment.
  • Effective and professional communication skills, particularly verbal skills, with the ability to resolve issues professionally.
  • Ability to empathize with client families and demonstrate patience in emotionally charged situations.
  • Maintain a positive attitude and work environment through organization, willingness to learn, and effective communication.
  • Ability to manage multiple projects simultaneously, prioritize tasks, and exercise sound judgment.
  • Attention to detail and follow-through.

Work Environment and Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Most duties are performed in an indoor office setting.
  • Equipment used includes, but is not limited to, computer, fax machine, copier, merchant terminal, and multi-line phone system.
  • Employees in this role are regularly required to climb, sit, stand, bend, kneel, and frequently lift up to 25 pounds.
  • This position may also require reaching, pushing, and pulling.
  • Employees may be exposed to chemicals and/or bloodborne pathogens, with exposure risk considered low.
  • Overtime may be necessary or required.

Travel Requirements

  • This position may require up to 10 percent out-of-area and overnight travel, primarily local during business hours.

Other Responsibilities

Please note that this job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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