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Patient Access Representative
2 months ago
Join our team at Thomas Jefferson University & Jefferson Health as a Patient Access Representative. As a key member of our healthcare team, you will play a vital role in ensuring the smooth registration process for patients in our Emergency Room.
Key Responsibilities:- Provide exceptional customer service to patients and their families, ensuring a positive experience throughout the registration process.
- Verify patient demographic and insurance information, ensuring accuracy and compliance with regulatory requirements.
- Collect and process patient payments, including co-pays, co-insurance, and deductibles.
- Work collaboratively with clinical staff, interpreters, and other ancillary areas to respond to patient needs.
- Maintain confidentiality and handle sensitive patient information with discretion.
- High school degree or equivalent required; associate degree preferred.
- Previous customer service experience, preferably in a healthcare setting.
- Strong communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
- Proficient in the use of computers and medical terminology.
Thomas Jefferson University & Jefferson Health is a nationally ranked healthcare system committed to providing exceptional patient care, education, and research. We are dedicated to creating a workplace culture that values diversity, equity, and inclusion.
