Nighttime Resident Services Coordinator

1 week ago


Arlington, Virginia, United States Bozzuto Full time

As the Weekend Overnight Concierge (Fri & Sat, 11P-7A), you are the initial point of contact for both prospective residents and current tenants as they return home. Your dedication to crafting exceptional first impressions and nurturing lasting relationships is paramount. Your innate talent for initiating conversations and making individuals feel welcomed is what sets you apart. You take pleasure in personalizing each interaction, ensuring you remember the names and preferences of all your clients, including their pets.

Key Responsibilities:

  • Addressing concerns and delivering prompt support to residents and prospects with empathy
  • Organizing events - implementing engaging activities that connect residents and promote community spirit
  • Fostering brand loyalty by guaranteeing a consistently positive experience and a well-maintained environment
  • Creating buzz and interest through social media platforms
  • Motivating satisfied customers to express their appreciation through online reviews
  • Diligently managing front desk logs, package areas, community room bookings, and freight elevator schedules
  • Availability to work weekends or evenings as required by the shift

Qualifications:

  • Minimum of 2 years' experience in hospitality, retail, travel, or hotel sectors
  • Exceptional communication abilities, both written and spoken
  • Professional appearance and demeanor
  • Proficient with various software applications and computer systems
  • Attention to detail and a talent for anticipating client needs
  • Strong customer service orientation
  • Capability to lift up to 25 pounds (due to frequent package deliveries)

What We Offer:

At Bozzuto, you are not merely taking on a role; you are becoming part of a community that prioritizes your well-being and professional development. We understand that our team members are the foundation of our success, and we are dedicated to supporting them in delivering outstanding experiences to our residents. Alongside an award-winning culture, our benefits encompass career growth, retirement planning, family support, and health and wellness initiatives. In this position, you can anticipate a competitive hourly wage ranging from $20 to $21.

Bozzuto is proud to be an Equal Opportunity Employer EOE/M/F/D/V.



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