Overnight Resident Services Coordinator

1 week ago


Arlington, Virginia, United States Bozzuto Full time

As the Weekend Guest Relations Specialist (Fri & Sat, 11P-7A), you will be the initial point of contact for residents and visitors as they return home. Your commitment to excellence and your passion for fostering positive interactions will set the tone for their experience. Your innate talent for engaging in conversation and making individuals feel welcomed is key to your success. You take pride in personalizing each encounter, remembering the preferences and names of all your clients, including their pets.

Key Responsibilities:

  • Addressing inquiries and providing prompt support to residents and visitors with genuine care
  • Organizing and executing engaging events and activities that promote community spirit
  • Cultivating brand loyalty by ensuring a consistently exceptional experience and a well-maintained environment
  • Promoting awareness and enthusiasm through social media platforms
  • Encouraging satisfied residents to share their experiences through online reviews
  • Diligently managing front desk logs, package deliveries, community room bookings, and freight operations
  • Availability to work weekends or evenings as required by the schedule

Qualifications:

  • Minimum of 2 years' experience in hospitality, retail, travel, or hotel sectors
  • Exceptional verbal and written communication abilities
  • Professional appearance and demeanor
  • Proficient in various software applications and computer systems
  • Attention to detail and a proactive approach to anticipating client needs
  • Strong customer service orientation
  • Capability to lift up to 25 pounds (as package deliveries can increase during peak times)

What We Offer:

At Bozzuto, you are not merely taking on a role; you are becoming part of a community that prioritizes your well-being and professional development. We understand that our employees are the foundation of our success, and we are dedicated to supporting them in delivering outstanding experiences to our residents. Alongside a recognized workplace culture, our benefits encompass various aspects including career growth, retirement planning, family support, and health and wellness initiatives. In this position, you can anticipate a competitive hourly wage ranging from $20 to $21.

Bozzuto is proud to be an Equal Opportunity Employer EOE/M/F/D/V.



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