Client Service Director

3 weeks ago


Omaha, Nebraska, United States GBS - Global Full time
About the Role

We are seeking a highly skilled and experienced Client Service Leader to join our team at GBS - Global. As a key member of our Branch leadership, you will be responsible for leading a Client Service team that delivers exceptional service to our internal and external clients.

Key Responsibilities
  • Lead a Client Service team to achieve high-quality and efficient service delivery
  • Develop and implement productivity and client service improvements
  • Manage people, business processes, and assigned accounts
  • Collaborate with the Branch Client Service Director and Branch Manager to align goals and objectives
  • Drive business outcomes such as client retention, satisfaction, and operating/margin targets
Requirements
  • Bachelor's degree with 5+ years of client service and/or claims management experience
  • OR High School degree/GED with 10+ years of client service and/or claims management experience
  • 1+ years of supervisory experience
  • Appropriate licensing as required
Preferred Qualifications
  • Prior experience designing and implementing productivity and client service improvements
  • Experience leading and managing teams in a matrix environment
  • Keen understanding of professional and industry standards/practices
What We Offer

At GBS - Global, we offer a competitive salary, great teams, and exciting career opportunities. Our benefits package includes medical/dental/vision plans, life and accident insurance, 401(K) and Roth options, tax-advantaged accounts, educational expense reimbursement, paid parental leave, and more.

Our Commitment to Inclusion and Diversity

We value inclusion and diversity at GBS - Global. We believe that every candidate brings something special to the table, and we encourage all qualified individuals to apply. We are committed to creating a culture of performance and continuous improvement, where everyone has the opportunity to thrive.



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