Client Service Director
3 weeks ago
We are seeking a highly skilled and experienced Client Service Leader to join our team at GBS - Global. As a key member of our Branch leadership, you will be responsible for leading a Client Service team that delivers exceptional service to our internal and external clients.
Key Responsibilities- Lead a Client Service team to achieve high-quality and efficient service delivery
- Develop and implement productivity and client service improvements
- Manage people, business processes, and assigned accounts
- Collaborate with the Branch Client Service Director and Branch Manager to align goals and objectives
- Drive business outcomes such as client retention, satisfaction, and operating/margin targets
- Bachelor's degree with 5+ years of client service and/or claims management experience
- OR High School degree/GED with 10+ years of client service and/or claims management experience
- 1+ years of supervisory experience
- Appropriate licensing as required
- Prior experience designing and implementing productivity and client service improvements
- Experience leading and managing teams in a matrix environment
- Keen understanding of professional and industry standards/practices
At GBS - Global, we offer a competitive salary, great teams, and exciting career opportunities. Our benefits package includes medical/dental/vision plans, life and accident insurance, 401(K) and Roth options, tax-advantaged accounts, educational expense reimbursement, paid parental leave, and more.
Our Commitment to Inclusion and DiversityWe value inclusion and diversity at GBS - Global. We believe that every candidate brings something special to the table, and we encourage all qualified individuals to apply. We are committed to creating a culture of performance and continuous improvement, where everyone has the opportunity to thrive.
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