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Patient Services Coordinator

2 months ago

California, United States Children's Hospital of Orange County Full time

Work Location

Work Shift

Day – 08hrs (United States of America)

Why Choose Us?

At Children's Hospital of Orange County, we are dedicated to being the premier destination for pediatric health by delivering outstanding and innovative care. We are entrusted with the overall well-being of our community's children across our facilities. Your career here can be as varied and rewarding as you choose. Our compensation framework, benefits packages, and professional development initiatives are designed to support your career and personal aspirations.

Job Overview

The Patient Services Coordinator plays a crucial role in welcoming, assisting, and guiding patients and their families through the appointment check-in process. This position involves managing appointment scheduling, confirmations, and ensuring comprehensive information is collected to streamline the appointment experience. You will collaborate with healthcare providers, practice personnel, and billing representatives. Exceptional communication and interpersonal abilities are essential for delivering excellent customer service.

Compensation Structure

POSITION IS LOCATED IN SOUTH ORANGE COUNTY

Experience Requirements

Required: A minimum of six (6) months of experience in customer service, clerical work, or front office operations.

Preferred: Background in a medical practice, clinic, or office environment. Familiarity with electronic medical records (EMR) and practice management systems (scheduling/billing).

Educational Qualifications
* Required: High School Diploma/GED or equivalent.

Preferred: Some post-secondary education, including Medical Office courses.
Specialized Skills Required
* Required: Proficient in computer usage and Microsoft Office Suite. Capability to manage interruptions due to greeting visitors and handling multiple phone lines. Strong interpersonal skills and sound judgment to work collaboratively with others.

Preferred: Knowledge of medical terminology such as CPT & ICD10 coding. Bilingual in English/Spanish or English/Vietnamese. Familiarity with scheduling software products and processes.
Licensure Requirements

Required: Basic Life Support (BLS) certification.

Work Environment - Functional Demands:

Physical Activity Requirements:

Physical Activity Lifting

Sensory Requirements:

Environment Requirements:

Non-Discrimination Statement:

Children's Hospital of Orange County does not discriminate based on age, race, color, religion, national origin, ancestry, marital status, genetic information, disability, sex, gender (including pregnancy, breastfeeding, childbirth, lactation or related medical conditions), gender identity or expression, medical condition, sexual orientation, veteran status, military or uniformed service member status, or other protected characteristics in accordance with state and federal laws.

We encourage individuals from all backgrounds to consider opportunities at Children's Hospital of Orange County, even if your experience does not align perfectly with the listed qualifications for a specific role, as your unique background may contribute positively to our culture.

If you require support or accommodations during the Talent Acquisition process, please inform your Talent Acquisition Partner.