Patient Intake Representative
7 days ago
Job Summary:
We are seeking a highly organized and detail-oriented Patient Intake Representative to join our team at North York General Hospital. As a Patient Intake Representative, you will be responsible for registering patients, collecting and documenting information, and ensuring that all necessary paperwork is completed accurately and efficiently.
Key Responsibilities:
- Register patients and collect demographic information
- Process patient registration and verify patient data
- Collect payment for appliances and non-insured services
- Pre-register patients and verify patient data
- Triage telephone calls and inquiries and process them in a timely manner
- Identify, highlight, and prioritize surgical cases, including booking of new cases
- Direct patients to waiting room areas
- Notify team attendants of charts ready
- Assume responsibility for identification and advancement of issues and concerns with the Manager or Coordinator in a timely manner
- Retrieve, compile, and disseminate material/documents related to Program requirements
- Manage confidential information in a sensitive and professional manner
- Liaise with physician offices for weekly signoff and OR packages
- Triage management of urgent surgical cases with the Clinical Coordinator/Resource Nurse
- Have working knowledge and experience with Cerner registration, Cerner scheduling, SBR, SurgiNet, and Microsoft Word
- Unit supplies, services, and repair needs communicated to Coordinator
- Communicate with staff, patients, families, internal, and external parties
- Have accurate data entry and typing skills (minimum 40 w.p.m.)
- Have working knowledge and experience with Cerner registration, Cerner scheduling, Microsoft Word, and SurgiNet
- Have medical terminology knowledge required
- Support and adhere to Hospital policies and procedures
- Perform other duties as required
Qualifications:
- OSSD or equivalent
- Working knowledge and experience with Cerner registration and Cerner scheduling
- Experience with SBR and SurgiNet preferred
- Proficiency in Microsoft Office, including Word, Excel, and PowerPoint
- Minimum of one year experience in an office environment is an asset
- Completion of the Medical Assistant/Medical Terminology course
- Knowledge of WTIS and Cancer Care Ontario preferred
- Previous experience as a unit secretary in the perioperative areas is an asset
- Bilingualism in French/English is an asset
What We Offer:
Working at North York General Hospital means working with a dynamic team of healthcare providers, staff, and volunteers in one of Canada's leading hospitals. This is a part-time temporary position with 4, 6, and 8 hour shifts, day shifts in the Patient Registration Department on all sites. We offer a highly competitive total compensation package, which includes pay in lieu of benefits, vacation pay, and the opportunity to join the Hospital Pension Plan.
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