Customer Engagement Manager

7 days ago


Herndon, Virginia, United States F5 Consulting Group Full time
Key Responsibilities
  • Develop Customer Engagement Strategy: Create a comprehensive plan to engage with clients and stakeholders, including internal and external outreach efforts.
  • Conduct Annual Communication Audits: Gather feedback from customers and stakeholders to understand their needs and preferences.
  • Gather and Analyze Data: Collect and analyze data from various sources to inform communication strategies and tactics.
  • Deliver Executive-Level Reports: Provide regular updates and insights to senior leadership on communication efforts and outcomes.
Requirements
  • A minimum of 8 years of experience with a BS/BA or 6 years with an MS/MA.
  • Active TS/SCI with polygraph clearance.
  • Exceptional proficiency in Microsoft Office applications, including Outlook, Word, PowerPoint, Excel, and SharePoint.
  • Experience with graphic design, visual aids, and other visually effective messaging.
  • Skill in drafting written communications for an executive-level audience.


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