Customer Engagement Manager
7 days ago
- Develop Customer Engagement Strategy: Create a comprehensive plan to engage with clients and stakeholders, including internal and external outreach efforts.
- Conduct Annual Communication Audits: Gather feedback from customers and stakeholders to understand their needs and preferences.
- Gather and Analyze Data: Collect and analyze data from various sources to inform communication strategies and tactics.
- Deliver Executive-Level Reports: Provide regular updates and insights to senior leadership on communication efforts and outcomes.
- A minimum of 8 years of experience with a BS/BA or 6 years with an MS/MA.
- Active TS/SCI with polygraph clearance.
- Exceptional proficiency in Microsoft Office applications, including Outlook, Word, PowerPoint, Excel, and SharePoint.
- Experience with graphic design, visual aids, and other visually effective messaging.
- Skill in drafting written communications for an executive-level audience.
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Outreach and Engagement Specialist
7 days ago
Herndon, Virginia, United States F5 Consulting Group Full timeF5 Consulting Group is dedicated to excellence in serving the intelligence community. We are seeking a skilled Communications Analyst to join our team and lead outreach efforts. As a key member of our organization, you will develop and implement customer engagement strategies, integrate brand architecture, and conduct communication audits. You will work...
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Omnichannel Engagement Specialist
6 days ago
Herndon, Virginia, United States Amazon Full timeKey ResponsibilitiesEducate customers on the value proposition of AWS and participate in architectural discussions to ensure solutions are designed for successful deployment in the cloud.Provide thought leadership sharing best practices through forums such as AWS blogs, whitepapers, reference architectures, and public-speaking events.Engage with other AWS...
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Herndon, Virginia, United States Amazon Full timeAmazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences.About the RoleWe are seeking Telecom Support Specialists who are experts in managing porting phone numbers for AWS services [Amazon Connect, Chime etc.] to join our team to help us support and expand...
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Customer Success Manager Lead
2 weeks ago
Herndon, Virginia, United States ManTech Full timeAbout ManTech InternationalAt ManTech, we empower innovation for a safer world by leveraging our expertise in AI, data analytics, cloud migration, DevSecOps, and more to deliver innovative solutions that help protect national security while driving business growth.We are committed to making a difference in the lives of our employees, customers, and the...
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Customer Experience Specialist
6 days ago
Herndon, Virginia, United States Amazon Full timeAbout the JobThe Customer Experience Specialist role at Amazon is a key position that involves driving enterprise-wide adoption of Amazon Connect. As a strategic advisor, you will work closely with customers to understand their business needs and develop solutions that meet their requirements.With 5+ years of experience in enterprise sales, business...
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Client Engagement Specialist
1 week ago
Herndon, Virginia, United States NoeCee Global Inc. Full timeJob OverviewNoeCee Global Inc. is a dynamic direct marketing group seeking a Retail Brand Representative to enhance our team's capabilities.This entry-level position provides an exceptional opportunity for individuals to kick-start their careers in sales, marketing, and business.Key Responsibilities:Establish and maintain relationships with customers within...
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Customer Service Specialist
6 days ago
Herndon, Virginia, United States Food Lion Full timeAbout the RoleThis is an exciting opportunity for a motivated and detail-oriented individual to become a Customer Service Specialist at Food Lion. You will be responsible for delivering fast, easy, flexible, and friendly service to customers, assisting in maintaining store standards, and ensuring a positive shopping experience.Key Responsibilities:Provide...
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DHS Customer Service Expert
1 week ago
Herndon, Virginia, United States ManTech Full timeAbout ManTech InternationalAt ManTech, we're passionate about empowering innovation for a safer world. Our team of experts in AI, data analytics, cloud migration, DevSecOps, and more deliver cutting-edge solutions that help protect national security while driving business growth.We're committed to making a difference in the lives of our employees, customers,...
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Federal Project Management Specialist
2 weeks ago
Herndon, Virginia, United States Navitas Full timeAbout Us:Navitas is an industry leader in the digital transformation space, serving as trusted advisors to our clients across commercial, federal, state, and local markets. We empower our customers to use technology as a competitive advantage and deliver cutting-edge transformative solutions.The Opportunity:We are seeking a seasoned Technical Program Manager...
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Customer Relationship Manager
2 weeks ago
Herndon, Virginia, United States Jennifer Respress - State Farm Agent Full timeA Career in Customer ServiceIf you're passionate about delivering exceptional customer experiences and have a knack for building relationships, this could be the ideal opportunity for you. As a Customer Service Representative at Jennifer Respress - State Farm Agent, you'll play a key role in helping customers navigate their insurance and financial...
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Enterprise Asset Management Consultant
2 weeks ago
Herndon, Virginia, United States Quantum Strides LLC Full timeJob OverviewIn this role, you will be responsible for bridging the gap between technical and functional teams, ensuring successful delivery of IBM Maximo Enterprise Asset Management (EAM) software solutions for clients. You will work closely with project managers, business analysts, technical teams, and end-users to ensure that the system meets client...
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Strategic Account Growth Manager
6 days ago
Herndon, Virginia, United States FranConnect, LLC Full timeJob DescriptionFranConnect, LLC is hiring an experienced Account Manager to focus on client success and growth. This individual will be responsible for developing and implementing strategies to drive customer retention and expansion, while ensuring timely and effective resolution of customer issues.The ideal candidate will have a proven track record of...
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Customer Service Representative
6 days ago
Herndon, Virginia, United States Food Lion Full timeJob OverviewThe Customer Service Representative will provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. The ideal candidate should be able to maintain a neat and clean appearance while adhering to the Food Lion dress code.ResponsibilitiesSmile and provide prompt, accurate and...
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Customer Service Delivery Associate
2 weeks ago
Herndon, Virginia, United States Alexander Henry Group Llc Full timeJob Overview:We are seeking a skilled and enthusiastic Customer Service Delivery Associate to join our team at Alexander Henry Group Llc. As a key member of our customer-facing staff, you will be responsible for delivering exceptional customer service, preparing high-quality food and beverage products, and ensuring a safe and efficient delivery...
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Website Performance Manager
1 week ago
Herndon, Virginia, United States Team Velocity Full timeAbout the RoleWe are seeking a highly skilled Website Performance Manager to join our team at Team Velocity. As a key member of our organization, you will be responsible for driving the vision and delivery of our website products.In this role, you will work closely with our customers to understand their needs and develop strategies to meet their goals. You...
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Executive Account Manager
1 week ago
Herndon, Virginia, United States VBrick Full timeVbrick is seeking an experienced Executive Account Manager to join our team. In this role, you will be responsible for developing and maintaining strong relationships with key clients in the enterprise software industry.About the Job:Build and maintain strong, long-term relationships with key executives at assigned clients, understanding their business goals...
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Financial Operations Manager for Bank of America
4 weeks ago
Herndon, Virginia, United States Bank of America Full timeAbout the Job:As a Financial Center Assistant Manager at Bank of America, you will be responsible for overseeing the daily operations of a financial center, ensuring the smooth and efficient functioning of the teller line, and driving business results through effective management routines and coaching.Key Responsibilities:Manage client traffic, engaging and...
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Technical Quality Assurance Manager
2 weeks ago
Herndon, Virginia, United States TechnoGen Full timeJob Description:The IT Business Systems Delivery (BSD) Customer Engagement Pega team collaborates with our Customer Operations and Energy Services business partners to support, manage, and implement a portfolio of IT system capital initiatives. This IT group oversees each project from its inception to deployment, offering essential IT support needed to...
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GWAC Acquisition Manager
2 weeks ago
Herndon, Virginia, United States Four Inc. Full timeKey Responsibilities:Strategic Vehicle Development: Develop and maintain a 5-year roadmap for strategic vehicles, aligning with corporate objectives.New Contract Pursuit: Identify, pursue, and manage new GWAC and strategic contracts (including state contracts and cooperatives).Proposal Management: Serve as Proposal Manager and key contributor for new prime...
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Customer Service Representative
2 weeks ago
Herndon, Virginia, United States Alexander Henry Group Llc Full timeIn-shopper responsibilities include greeting customers, taking orders, operating a cash register, and maintaining restaurant cleanliness. As a driver, your primary responsibility is to deliver sandwiches to customers in a safe, courteous, and timely manner. You will also work as an in-shopper when no deliveries are scheduled. Key duties include taking phone...