Medical Office Receptionist
4 weeks ago
We are seeking a highly skilled Medical Office Receptionist to join our team at Family Care Clinic. As a Medical Office Receptionist, you will be responsible for delivering exceptional patient care and ensuring a smooth and efficient experience for our patients.
Key Responsibilities:- Deliver care to patients utilizing the Medical Office Receptionist Process
- Perform patient check-in and complete all necessary paperwork to ensure a seamless admitting process
- Answer phone calls and direct them appropriately
- Schedule appointments according to office guidelines
- Obtain accurate patient and insurance information and collect copays and deductible amounts
- Prepare charts for patient appointments and ensure all necessary information is complete
- Conduct patient check-out, including pricing services, collecting patient responsibility payments, and scheduling follow-up appointments
- Perform record filing and retrieval and assist with the filing of registration documentation in electronic medical records
- Confirm next day appointments and alert patients to required documentation
- Follow up with patients regarding the Missed Appointment Policy and send out necessary communications
- High School Diploma or equivalent (required)
- Six months Medical experience in a Clinic (strongly preferred)
- Medical Scheduling & Insurance Verification experience (strongly preferred)
- Bilingual in English / Spanish (preferred)
- Six months Business Office Customer Service experience (preferred)
- Outgoing individual with a friendly attitude
- Strong attention to detail
- Ability to multi-task front desk job responsibilities for a busy Family Practice/Internal Medicine Clinic
- Outstanding communication, interpersonal, customer service, and organizational skills
- Knowledge of insurance authorization/billing requirements
- Demonstrated strong customer service and communication skills
- Organizational and time management skills
- Proficient computer skills
- Knowledge of clinic procedures and regulatory requirements
- Strong work ethic and high level of professionalism
- Team player who can handle multiple projects simultaneously in a fast-paced environment
- Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, Student Loan Repayment Program, and several other benefits
- Delivery of high-quality patient care through nursing education, nursing research, and innovations in nursing practice
- Strong Unit Based Council (UBC)
- A supportive, team environment with outstanding opportunities for growth
Texas Health Physicians Group includes more than 1,000 physicians, nurse practitioners, and physician assistants dedicated to providing quality, patient-safe care at more than 240 offices located throughout the DFW Metroplex. Our team is active in group governance and serves on multiple committees and councils. We are committed to creating an inclusive, supportive, people-first, excellence-driven culture and workplace, making us a great place to work.
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