Case Manager

4 weeks ago

Atlanta, Georgia, United States Shepherd Center Full time
Job Title: Case Manager

Shepherd Center is seeking a highly skilled and compassionate Case Manager to join our interdisciplinary team. As a Case Manager, you will play a vital role in facilitating the patient plan of care throughout the continuum of care, ensuring appropriate utilization management, care coordination, resource utilization, and clinical documentation.

Key Responsibilities:
  • Support patient advocacy by promoting high standards of patient care and participating in program evaluation and development.
  • Collaborate with clinic physicians to address patient issues, including therapy goals, vocational interests/goals, and patient financial status.
  • Develop a mutually acceptable plan of care with patients and families to maximize their potential and promote independence.
  • Bridge communication between providers, patients, families, and outside agencies to ensure high-quality care that meets patient needs and is delivered in a cost-effective and timely manner.
  • Coordinate physician orders to outside suppliers, including home health, durable medical equipment, and supplies.
  • Collaborate with inter and intra-departmental supervisory staff to ensure quality patient care and function within the scope of Shepherd Center's philosophy, policies, and procedures.
  • Promote a multidisciplinary approach to coordinate care and plan operations among disciplines.
  • Act as a resource for case manager associates and practitioners, assisting with problem-solving and difficult cases.
  • Manage requests for medication assistance, forms, and letters that come to the outpatient case management office.
  • Provide direct assistance with customer service issues to create win-win outcomes for all parties involved.
  • Complete regular rounding opportunities and assist with yearly evaluations on case management associates.
  • Provide education, guidance, and support post-discharge, focusing on medical, financial, and psychosocial needs.
  • Complete thorough and accurate documentation in electronic records.
  • Coordinate language services when interpretation needs arise in the clinic.
  • Maintain appropriate certification and stay up-to-date with current relevant state and federal regulations, Joint Commission standards, and documentation requirements.
  • Practice proper safety techniques and report employee/patient/visitor injuries or accidents to the supervisor and in the occurrence notification system.
Requirements:
  • Associate or Bachelor's degree in an allied health, nursing, or related field, or appropriate state licensure.
  • Certification in Case Management (CCM or ACM) within two years of position start date.
  • Minimum of two years of broad clinical experience, with experience in care coordination, case management, discharge planning, and utilization review preferred.
  • Effective time management skills, excellent communication skills, and demonstrated critical thinking skills.

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