Case Management Coordinator

4 weeks ago

Atlanta, Georgia, United States Ace Care Management Full time
Job Overview

Ace Care Management is seeking a skilled Case Management Coordinator to play a vital role in delivering exceptional care to our members. As a key member of our team, you will be responsible for ensuring efficient and high-quality care through effective communication and collaboration with various departments and stakeholders.

Key Responsibilities:

  • Assist in resolving member and provider issues, ensuring effective communication and satisfactory resolutions.
  • Oversee phone calls and faxes to the Case Management department, ensuring timely and accurate responses.
  • Facilitate communication between the Case Management department, Compliance, and other departments regarding updates in member information, status, and services.
  • Support daily operations of the Case Management Department, manage caseloads, and assist with member management.
  • Undertake and manage department projects to ensure compliance and operational efficiency.
  • Provide professional back-end support and customer service to members, providers, and stakeholders in line with performance standards.
  • Assist with SFC Validations for members in the Structure Family Care program.

Requirements:

  • Bachelor's degree preferred
  • Proven experience in administrative roles, demonstrating strong organizational skills and attention to detail.
  • Solid background in customer service, with the ability to handle inquiries and resolve issues effectively.
  • Experience with Excel required
  • Experience with Adobe and SharePoint preferred.
  • Bilingual or multilingual abilities are a plus
  • Strong ability to collaborate effectively within a team.
  • Excellent technical skills with attention to detail and accuracy.
  • Highly organized with strong time management skills.
  • Flexible and adaptable to changing priorities.
  • Reliable and trustworthy with a strong work ethic.
  • Effective problem-solving abilities with a proactive approach.

Ace Care Management is an Uppercase Management Company licensed by Department of Community Health to provide oversight of individuals receiving health care services through a waiver program called SOURCE/EDWP.

Ace Care Management provides excellent and unmatched healthcare management to individuals and families governed by a seamless process using cutting-edge technology to optimize care.

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