Customer Service Representative
5 days ago
The Customer Service Representative is a key member of the Brenntag team, responsible for delivering exceptional customer experiences and driving business growth. This role requires strong communication and problem-solving skills, as well as the ability to work collaboratively with internal teams to meet customer needs.
Key Responsibilities- Provide timely and effective communication to customers, ensuring their needs are met and exceeded.
- Process and manage customer orders accurately and efficiently, ensuring timely delivery and resolution of any issues.
- Collaborate with internal teams to resolve customer complaints and concerns, ensuring a positive experience for the customer.
- Develop and maintain strong relationships with customers, understanding their needs and preferences to drive business growth.
- Stay up-to-date with industry trends and developments, applying this knowledge to improve customer experiences and drive business success.
- 2+ years of experience in customer service, customer success, or a similar discipline.
- Excellent communication and problem-solving skills, with the ability to work collaboratively with internal teams.
- Strong analytical and organizational skills, with the ability to prioritize tasks and manage multiple projects.
- Proficiency in CRM software, preferably Salesforce.
- Experience with Microsoft Office Suite and team collaboration tools.
- A dynamic and supportive work environment, with opportunities for growth and development.
- A competitive salary and benefits package, including paid parental leave and education assistance.
- A comprehensive employee assistance program, providing support for mental health and well-being.
- A range of healthcare plan options, including 401(k) and other benefits.
Brenntag is an equal opportunities employer, committed to diversity and inclusion. We welcome applications from qualified individuals with disabilities or protected veteran status.
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