Customer Service Liaison
4 weeks ago
Location: Not Specified
Direct Hire
Shift: 7:30 AM - 4:30 PM (Monday to Friday)
Pay Range: $61,000/Year - $62,000/Year
Note: Candidates who can work on W2 basis without any sponsorship are encouraged to apply.
Job Description:We are seeking a highly skilled Customer Service Representative to join our team at REQ Solutions. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring timely and accurate information, and facilitating communication between customers, suppliers, and plants.
- Manage lead-times and provide timely and accurate information to customers.
- Product training with team members.
- Improve delivery security through production communication.
- Facilitate communication between customers, suppliers, and plants regarding changes to orders or delivery times.
- Implement methodologies of continually improving business performance.
- Develop strong relationships with key customer personnel.
- Eliminate customer order errors.
- Deliver value to Company.
- Identify opportunities for cross-selling wide product offerings.
- Working Together:
- Customer feedback on level of professionalism.
- Retained business.
- Internal training courses.
- Contribute to team atmosphere.
Education/Experience/Skills:
- Degree or equivalent.
- 5 years manufacturing industry experience is liable transportation.
- Attendance weekends performed.
- Ability to communicate professionally with co-workers and management.
- Computer skills is a must.
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