Customer Service Liaison

4 weeks ago


Georgetown, Kentucky, United States REQ Solutions Full time
Job Title: Customer Service Representative

Location: Not Specified

Direct Hire

Shift: 7:30 AM - 4:30 PM (Monday to Friday)

Pay Range: $61,000/Year - $62,000/Year

Note: Candidates who can work on W2 basis without any sponsorship are encouraged to apply.

Job Description:

We are seeking a highly skilled Customer Service Representative to join our team at REQ Solutions. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring timely and accurate information, and facilitating communication between customers, suppliers, and plants.

  • Manage lead-times and provide timely and accurate information to customers.
  • Product training with team members.
  • Improve delivery security through production communication.
  • Facilitate communication between customers, suppliers, and plants regarding changes to orders or delivery times.
  • Implement methodologies of continually improving business performance.
  • Develop strong relationships with key customer personnel.
  • Eliminate customer order errors.
  • Deliver value to Company.
  • Identify opportunities for cross-selling wide product offerings.
  • Working Together:
    • Customer feedback on level of professionalism.
    • Retained business.
    • Internal training courses.
    • Contribute to team atmosphere.

Education/Experience/Skills:

  • Degree or equivalent.
  • 5 years manufacturing industry experience is liable transportation.
  • Attendance weekends performed.
  • Ability to communicate professionally with co-workers and management.
  • Computer skills is a must.


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