Customer Service Representative

1 week ago


Georgetown, Kentucky, United States Southern States Full time
Job Summary

The Customer Service Associate is a part-time position that will perform cashiering, customer service, light housekeeping and general stocking duties.

Key Responsibilities
  • Greet customers in a welcoming and professional manner, utilizing customer-focused interpersonal skills.
  • Process checkout, exchange, and return transactions accurately and efficiently.
  • Make genuinely helpful recommendations to customers and identify opportunities to sell additional merchandise or services.
  • Answer incoming phone calls from customers in a professional and courteous manner, providing information regarding order status, product availability, and store events.
  • Replenish merchandise and face products on shelves to ensure a neat and professional presentation.
  • Monitor entrances and exits to promote store safety and security.
  • Perform daily housekeeping duties to maintain a clean and welcoming environment.
Requirements
  • Able to consistently demonstrate customer-focused interpersonal skills and communicate in a positive and professional manner.
  • Able to learn and consistently demonstrate knowledge of facility guidelines and standard operating procedures for handling cash and utilizing point of sale equipment.
  • Able to learn and effectively apply knowledge of store merchandise to correctly answer general customer questions and make recommendations.
  • Attention to detail to perform check-out, exchange, and return transactions accurately and maintain awareness of merchandise to reduce incidences of loss.
  • Ability to operate cash register and debit/credit card machine.
  • Ability to work defined work schedule and report to work on time.
Work Environment

Primarily performs essential job functions in a climate-controlled environment. Occasionally works outdoors when assisting customers.

May be exposed to hazards including drafts, temperature changes, and wet floors due to facility doors opening during adverse weather and the merchandising and care of plant material.



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