IT Support Specialist
1 day ago
We are seeking a highly skilled IT Support Specialist to join our team at K2 Staffing, LLC. As a Help Desk Technician, you will be responsible for providing technical support to our clients, troubleshooting and resolving issues, and ensuring the smooth operation of our IT systems.
Key Responsibilities- Provide technical support to clients via phone, email, and web portal
- Troubleshoot and resolve technical issues in a timely and effective manner
- Configure and maintain network equipment, servers, and workstations
- Administer Active Directory, DNS, DHCP, and other network services
- Install and configure antivirus software and ensure virus definitions are up to date
- Manage Microsoft Exchange Server and other email systems
- Configure and deploy VOIP solutions
- Monitor alert systems and take appropriate action as per guidelines
- Minimum of 4 years hands-on experience in IT support and network administration
- Experience with Kaseya RMM and Autotask PSA a plus
- Excellent verbal and written communication skills
- Strong organizational and time-management skills
- Ability to problem solve at a high level and provide extraordinary customer service
- CompTIA Net+ and/or CompTIA Security+ certification
- MCSA or MCSE certification
- CCNA or CCIE-Cisco certification
We offer a challenging work environment, career opportunities, and ongoing training. If you are a motivated and detail-oriented IT professional looking for a new challenge, please apply today.
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