IT Support Specialist

1 day ago


Tucson, Arizona, United States K2 Staffing, LLC Full time
Job Summary

We are seeking a highly skilled IT Support Specialist to join our team at K2 Staffing, LLC. As a Help Desk Technician, you will be responsible for providing technical support to our clients, troubleshooting and resolving issues, and ensuring the smooth operation of our IT systems.

Key Responsibilities
  • Provide technical support to clients via phone, email, and web portal
  • Troubleshoot and resolve technical issues in a timely and effective manner
  • Configure and maintain network equipment, servers, and workstations
  • Administer Active Directory, DNS, DHCP, and other network services
  • Install and configure antivirus software and ensure virus definitions are up to date
  • Manage Microsoft Exchange Server and other email systems
  • Configure and deploy VOIP solutions
  • Monitor alert systems and take appropriate action as per guidelines
Requirements
  • Minimum of 4 years hands-on experience in IT support and network administration
  • Experience with Kaseya RMM and Autotask PSA a plus
  • Excellent verbal and written communication skills
  • Strong organizational and time-management skills
  • Ability to problem solve at a high level and provide extraordinary customer service
Preferred Qualifications
  • CompTIA Net+ and/or CompTIA Security+ certification
  • MCSA or MCSE certification
  • CCNA or CCIE-Cisco certification

We offer a challenging work environment, career opportunities, and ongoing training. If you are a motivated and detail-oriented IT professional looking for a new challenge, please apply today.



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