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Commercial Collections Specialist

1 month ago

Dallas, Texas, United States Sparks Group Full time
Job Overview

Sparks Group is seeking a highly skilled Commercial Collections Specialist to join our team. As a key member of our collections team, you will be responsible for notifying customers of delinquent accounts, making regular collection calls, and resolving billing discrepancies.

Key Responsibilities
  • Notify customers of delinquent accounts via phone, email, and/or mail
  • Make regular collection calls to provide account balance information and ensure promises-to-pay are met
  • Review and resolve billing discrepancies, including over-payments and short payments
  • Prepare small-balance write-offs according to company policies and procedures
  • Recognize and escalate significant credit risks to sales and senior management
  • Provide weekly and monthly reporting to the sales department and direct supervisor
  • Establish and maintain excellent working relationships with managed accounts
Requirements
  • High School Diploma or equivalent required
  • 2+ years of commercial collections experience in a fast-paced, high-volume environment
  • Billing and/or Accounts Receivable knowledge is highly desired
  • Strong working knowledge of the Fair Debt Collection Act and state and federal laws concerning commercial collection activities
  • High-level proficiency with Microsoft Office Suite products, including Advanced Excel
  • Larger ERP software experience is required
  • Exceptional verbal and written communication skills
  • Able to consistently meet deadlines and work independently using guidelines and instructions given