Collections Specialist

1 month ago


Dallas, Texas, United States Daltile Full time
About the Role

Dal-Tile is seeking a skilled Collections Specialist to support our team in managing customer relationships and ensuring timely payments. As a key member of our credit and collections team, you will work closely with the Regional Credit Manager to follow established policies, procedures, and practices.

Key Responsibilities
  • Contact external customers to review overdue accounts and negotiate payment plans.
  • Research and resolve customer chargebacks and discrepancies.
  • Reconcile customer accounts and cash applications to ensure accuracy.
  • Provide administrative support, including preparing aging reports, filing, and correspondence.
  • Maintain all assigned accounts within established performance standards and contribute to group quality improvement processes.
  • Timely completion of lien and bond waivers and releases.
Requirements
  • High School Degree or GED.
  • Familiarity with lien and bond waivers and releases is essential.
  • Knowledge of lien laws is a plus.
  • Moderate to advanced skills in MSWord and MSExcel.
  • 1 or more years of hands-on analysis and collections experience.
  • Cash Handling experience is preferred.
  • Proven ability to work as a member of a team.
Competencies
  • Ability to perform effective written correspondence.
  • Excellent verbal and written communication skills.
  • Ability to work independently, seek solutions, and handle multiple priorities simultaneously.
  • Strong ability to interface with all company departments as necessary.
About Dal-Tile

Dal-Tile is the largest manufacturer and marketer of ceramic, porcelain, glass, and metal tile, as well as natural stone, large format slab, and countertop products used in residential and commercial spaces across North America. We offer a comprehensive benefits package, career opportunities, and an environment of creativity and growth.


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