Global Customer Experience Director

1 day ago


Princeton, New Jersey, United States Bristol-Myers Squibb Company Full time

About the Role

As a Senior Director, Customer Experience at Bristol Myers Squibb Company, you will be responsible for developing and implementing global strategies to enhance customer experience across all field medical interactions. This role requires collaboration with internal stakeholders to ensure alignment with overall business strategy.

Key Responsibilities:

  • Develop and implement global customer experience vision and strategy
  • Collaborate with internal stakeholders to ensure alignment with overall business strategy
  • Conduct research to collect and analyze insights on external customer needs and perceptions
  • Lead the design and implementation of initiatives that improve customer experience
  • Develop guidance and metrics to clarify priorities and ensure consistency across performance
  • Drive innovation and evolution of field medical roles through ongoing collaboration with teams

Qualifications & Experience:

  • Graduate degree in a relevant field or equivalent experience
  • 10+ years of industry and leadership experience in customer experience
  • Strong communication and presentation skills
  • Ability to acquire and analyze customer data
  • Demonstrated senior leadership experience in complex matrix environments

Location: Uxbridge-GB

Salary: £120,000 - £180,000 per annum



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