Customer Experience Leader
4 days ago
Maman, a French bakery and leading lifestyle brand, is seeking a Customer Experience Leader to join our team in Princeton. As a key member of our management team, you will be responsible for delivering exceptional customer experiences, driving sales growth, and maintaining high standards of quality and service.
Key Responsibilities:
* Lead a team of counter staff, servers/runners, and baristas (approx. 15 people) in providing outstanding customer service and ensuring seamless day-to-day operations
* Spend 80% of your time on the floor, completing tasks alongside your team, and 20% on scheduling, ordering, and communication with the back-office team
* Report directly to your Regional Director and General Manager, effectively communicating team and cafe needs
* Take ownership of the cafe's aesthetic, including printing and framing signage, menus, and tags
* Ensure food and labor costs stay consistent and follow company guidelines
* Motivate your team to constantly go above and beyond, while maintaining an eye on financial results
Requirements:
* Minimum 1-2 years leadership experience
* Familiarity with Toast, Harri, Margin Edge, and working with 3rd-party delivery apps
* Strong ownership of your team, cafe, and customer experience
* Ability to resolve guest concerns and ensure food safety at all times
* Work a flexible schedule, including weekends, holidays, special events, and occasional emergencies as needed
Benefits:
* Competitive salary ($19-$22/hour)
* Training and opportunities for professional growth
* PTO, healthcare, and commuter benefits
* Great opportunity to progress within the company and grow professionally
About Maman:
Maman is a fast-growing company committed to building a national brand. We offer a dynamic work environment, competitive salaries, and excellent benefits. If you're passionate about delivering exceptional customer experiences and growing with a forward-thinking company, we encourage you to apply.
-
Customer Experience Representative
1 day ago
Princeton, New Jersey, United States Hand & Stone - FGG Spas Full timeRole OverviewHand & Stone Princeton, located at 560 Nassau Park Blvd, is seeking a sales professional to join our front desk team. The ideal candidate is a responsible, driven individual with excellent communication skills and a positive attitude.Job DescriptionWe are looking for a Customer Experience Representative who will be the first point of contact for...
-
Customer Experience Associate
1 day ago
Princeton, New Jersey, United States SNI Companies Full timeAbout the Opportunity:SNI Companies seeks a highly motivated and detail-oriented Customer Experience Associate to join our team in Mercer County. As a key member of our operations team, you will play a vital role in ensuring seamless day-to-day activities, supporting our mission to deliver quality healthcare services to the community.Your primary...
-
Customer Experience Associate Opening Shift
5 days ago
Princeton, New Jersey, United States Planet Fitness, Inc. Full timeJob Title: Customer Experience Associate Opening ShiftAbout Us: At Planet Fitness, Inc., we strive to provide a positive member experience by delivering exceptional customer service to our members, prospective members, and guests.Job Summary: We are seeking a Customer Experience Associate to join our team. As a key member of our staff, you will be...
-
Customer Experience Specialist
5 days ago
Princeton, New Jersey, United States Ocean State Job Lot Full timeJob Description:The Customer Experience Specialist role at Ocean State Job Lot plays a pivotal part in crafting an exceptional and engaging customer experience. Key responsibilities include handling customer inquiries, processing complex transactions, maintaining visually appealing displays, and training assigned associates. This position requires prior...
-
Customer Experience Representative
4 days ago
Princeton, New Jersey, United States Planet Fitness - NJMA One World Fitness Full timeJob OverviewThe Customer Experience Representative plays a vital role in creating a positive and welcoming environment for Planet Fitness members, prospective members, and guests.
-
Customer Service Associate
1 day ago
Princeton, New Jersey, United States Monarch Communities Full timeJob OverviewWe are seeking a highly skilled Customer Service Associate to join our team as a Dining Experience Specialist at Monarch Communities.
-
PetSmart Sales Associate
3 weeks ago
Princeton, New Jersey, United States PetSmart Full timeAt PetSmart, we strive to deliver an exceptional customer experience. As a Retail Sales Associate, you will play a crucial role in achieving this goal.About UsPetSmart is a leading retailer of pet food, supplies, and services. Our mission is to provide the best possible experience for our customers and their pets.About the RoleWe are seeking a highly...
-
Senior Biostatistics Leader
5 days ago
Princeton, New Jersey, United States Bristol-Myers Squibb Company Full timeTransforming Patients' Lives through ScienceBristol-Myers Squibb Company is a leading pharmaceutical company that plays an integral role in transforming patients' lives through science. Our unique culture promotes diversity in clinical trials and our shared values of passion, innovation, urgency, accountability, inclusion, and integrity bring out the highest...
-
Cybersecurity Threat Detection Leader
6 days ago
Princeton, New Jersey, United States Diverse Lynx Full timeCybersecurity Threat Detection LeaderAt Diverse Lynx LLC, we are seeking a highly skilled Cybersecurity Threat Detection Leader to join our team. The ideal candidate will have a strong understanding of cybersecurity threats, attack vectors, and mitigation strategies. This role requires excellent analytical and problem-solving skills, with the ability to...
-
Cloud Infrastructure Leader
3 days ago
Princeton, New Jersey, United States Vertex Solutions Inc. Full timeAt Vertex Solutions Inc., we are looking for a highly skilled Cloud Infrastructure Leader to join our team.This role involves designing, implementing, and maintaining cloud infrastructure on the Microsoft Azure platform, ensuring scalability, reliability, and security.Our company offers a competitive salary of $140,000 - $200,000 per year, based on...
-
Digital Transformation Leader
6 days ago
Princeton, New Jersey, United States Mareana Full timeAbout the RoleEstimated Annual Salary: $120,000 - $180,000Job DescriptionWe are seeking a talented Digital Transformation Leader to join our team at Mareana.The ideal candidate will have a strong background in software architecture and experience with digital transformation projects.Responsibilities:Design and implement complex digital software solutions...
-
Experience Ambassador
4 weeks ago
Princeton, New Jersey, United States Marriott International Inc Full timeJob SummaryWe are seeking a skilled Guest Experience Expert to join our team. As a Guest Experience Expert, you will be responsible for delivering exceptional customer service and creating a memorable experience for our guests.Key ResponsibilitiesProcess operational needs and address guest requests in a timely and professional mannerComplete reports and...
-
Statistical Programming Leader
2 days ago
Princeton, New Jersey, United States TK-CHAIN LLC Full timeJob DescriptionWe are seeking an experienced Statistical Programmer to lead our programming efforts for clinical data analyses. The successful candidate will have a strong background in statistical programming, excellent leadership skills, and the ability to simplify complex issues into understandable concepts.Responsibilities:Coordinate and lead the...
-
Senior Technical Leader
5 days ago
Princeton, New Jersey, United States State Street Corporation Full timeAbout the Role: We are seeking a highly skilled and experienced Senior Technical Leader to join our team at State Street Corporation. As a key member of our technology function, Global Technology Services (GTS), you will play a vital role in driving our company's digital transformation and expanding business capabilities using industry best practices and...
-
Brand Experience Strategist
7 days ago
Princeton, New Jersey, United States Kyowa Kirin, Inc. Full timeJob Title: Brand Experience StrategistCompany Overview: Kyowa Kirin, Inc. is a global specialty pharmaceutical company that applies cutting-edge biotechnologies to discover and deliver innovative medicines in four disease areas: bone and mineral; intractable hematologic; hematology oncology; and rare disease.The company's goal is to make people smile by...
-
Safety Assessment Physician Leader
1 day ago
Princeton, New Jersey, United States Bristol-Myers Squibb Company Full timeAbout UsBristol-Myers Squibb Company is a global biopharmaceutical company that is dedicated to transforming patients' lives through science. Our mission is to be an innovative leader in the pharmaceutical industry, with a commitment to advancing medical science and improving patient outcomes.Job SummaryWe are seeking an experienced Safety Assessment...
-
Cloud Native Engineering Leader
6 days ago
Princeton, New Jersey, United States S&P Global Full timeAbout the Opportunity We are seeking a seasoned Cloud Native Engineering Leader to join our team in Princeton, NJ. As a key member of our Core Services team, you will be responsible for developing libraries, frameworks, and platforms that handle our core functionality and cross-cutting microservices needs. You will work closely with product managers,...
-
Senior Full Stack Engineering Leader
5 days ago
Princeton, New Jersey, United States S&P Global Full timeAbout the Role:We are seeking a highly skilled and experienced Director of Full Stack Engineering/Architecture to join our team at S&P Global Ratings.The successful candidate will be responsible for leading the analysis, architecture, design, development, and support of enterprise data management systems. As a servant leader, you will support global agile...
-
Commercial Insurance Agency Leader
6 days ago
Princeton, New Jersey, United States Diedre Moire Corp. Full timeOverviewDiedre Moire Corporation is a leading provider of insurance services, seeking an experienced professional to join our team as a Customer Service Manager. Our company values innovation, teamwork, and customer satisfaction.
-
Princeton, New Jersey, United States Princeton University Full timeCustodian Leader at Princeton UniversityJob Type: Full-TimeLocation: US-NJ-PrincetonAbout the Role:The Lead Custodian will be responsible for overseeing all phases of cleaning across various work sites on the Princeton University campus, including supervising small working groups and leading shifts in the absence of a supervisor.Responsibilities:Perform...