Customer Experience Leader

4 days ago


Princeton, New Jersey, United States Princeton Full time
About the Role
Maman, a French bakery and leading lifestyle brand, is seeking a Customer Experience Leader to join our team in Princeton. As a key member of our management team, you will be responsible for delivering exceptional customer experiences, driving sales growth, and maintaining high standards of quality and service.

Key Responsibilities:
* Lead a team of counter staff, servers/runners, and baristas (approx. 15 people) in providing outstanding customer service and ensuring seamless day-to-day operations
* Spend 80% of your time on the floor, completing tasks alongside your team, and 20% on scheduling, ordering, and communication with the back-office team
* Report directly to your Regional Director and General Manager, effectively communicating team and cafe needs
* Take ownership of the cafe's aesthetic, including printing and framing signage, menus, and tags
* Ensure food and labor costs stay consistent and follow company guidelines
* Motivate your team to constantly go above and beyond, while maintaining an eye on financial results

Requirements:
* Minimum 1-2 years leadership experience
* Familiarity with Toast, Harri, Margin Edge, and working with 3rd-party delivery apps
* Strong ownership of your team, cafe, and customer experience
* Ability to resolve guest concerns and ensure food safety at all times
* Work a flexible schedule, including weekends, holidays, special events, and occasional emergencies as needed

Benefits:
* Competitive salary ($19-$22/hour)
* Training and opportunities for professional growth
* PTO, healthcare, and commuter benefits
* Great opportunity to progress within the company and grow professionally

About Maman:
Maman is a fast-growing company committed to building a national brand. We offer a dynamic work environment, competitive salaries, and excellent benefits. If you're passionate about delivering exceptional customer experiences and growing with a forward-thinking company, we encourage you to apply.

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