Director of Worldwide Field Medical Customer Strategy
1 day ago
About Us
Bristol Myers Squibb is a leading biopharmaceutical company dedicated to transforming patients' lives through science. Our employees play an integral role in work that goes far beyond ordinary.
The Job
We are seeking a Senior Director, Customer Experience to join our team in Uxbridge-GB. As a key member of our Field Medical Excellence team, you will be responsible for developing and implementing global strategies to enhance customer experience across all field medical interactions.
Responsibilities:
- Develop and implement global customer experience vision and strategy
- Collaborate with internal stakeholders to ensure alignment with overall business strategy
- Conduct research to collect and analyze insights on external customer needs and perceptions
- Lead the design and implementation of initiatives that improve customer experience
- Develop guidance and metrics to clarify priorities and ensure consistency across performance
- Drive innovation and evolution of field medical roles through ongoing collaboration with teams
What We Offer:
- Competitive salary: £120,000 - £180,000 per annum
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
How to Apply:
Please submit your application, including your resume and cover letter, to us. We look forward to hearing from you
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