Director of Worldwide Field Medical Customer Strategy

1 day ago


Princeton, New Jersey, United States Bristol-Myers Squibb Company Full time

About Us

Bristol Myers Squibb is a leading biopharmaceutical company dedicated to transforming patients' lives through science. Our employees play an integral role in work that goes far beyond ordinary.

The Job

We are seeking a Senior Director, Customer Experience to join our team in Uxbridge-GB. As a key member of our Field Medical Excellence team, you will be responsible for developing and implementing global strategies to enhance customer experience across all field medical interactions.

Responsibilities:

  • Develop and implement global customer experience vision and strategy
  • Collaborate with internal stakeholders to ensure alignment with overall business strategy
  • Conduct research to collect and analyze insights on external customer needs and perceptions
  • Lead the design and implementation of initiatives that improve customer experience
  • Develop guidance and metrics to clarify priorities and ensure consistency across performance
  • Drive innovation and evolution of field medical roles through ongoing collaboration with teams

What We Offer:

  • Competitive salary: £120,000 - £180,000 per annum
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

How to Apply:

Please submit your application, including your resume and cover letter, to us. We look forward to hearing from you



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