Platform Technical Advocate

2 weeks ago


Los Angeles, California, United States Paragon Full time

We are seeking a Platform Technical Advocate to join our team at Paragon. As a key member of our team, you will be responsible for ensuring our customers have a seamless experience with our platform.

  • Tech Issue Resolution: Diagnose and resolve complex technical issues reported by customers.
  • Collaborate with customers to replicate issues in a controlled environment, providing clear explanations and updates throughout the process.
  • Partner with the Engineering team to identify, prioritize, and resolve software bugs and system issues.

You will work closely with the Support and Engineering teams to troubleshoot and document new challenges. You will also assist in training and mentoring the Support team on technical best practices.

About the Role
  • $85,000 - $130,000 per year.
  • Equity: 0.01-0.05%.
  • Comprehensive benefits.
  • Unlimited PTO.
  • Dog-friendly office.
  • Remote work options.

A typical day includes reviewing and prioritizing technical issues, engaging with customers, collaborating with the Support and Engineering teams, and working on post-mortem analysis for recently resolved major incidents.



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