Backend Services Specialist for Live-Service Games

3 weeks ago

Los Angeles, California, United States Pragma Platform Full time
About Pragma Platform

Pragma Platform is dedicated to empowering game studios to succeed by providing a robust backend engine that enables them to launch live-service games.

We are a remote-first team (PT time zone) that have scaled some of the largest games in the world, such as League of Legends and Destiny 2, and at studios like Riot, Bungie, and EA, as well as scaled platforms at Amazon, Microsoft, Google, and Unity. We are grateful to have partnered with top-tier investors including Greylock, Upfront Ventures, and Insight Partners.

The Role

We are seeking a highly skilled Backend Services Specialist to join our team. As a trusted technical advisor and solution architect, you will empower game studios to succeed by leveraging our platform and extending its capabilities through custom development.

In this role, you will collaborate closely with clients to develop strong relationships with game development teams, drive successful platform integrations, design and develop custom solutions, provide proactive solutions, conduct technical workshops and training, champion client needs, and contribute to knowledge sharing.

You will be responsible for:

  • Collaboration: Develop strong relationships with game development teams, deeply understanding their technical challenges, project goals, and workflows.
  • Platform Integration: Guide clients through the technical implementation of our platform, providing hands-on support, code examples, and best practices.
  • Custom Solutions: Extend the functionality of our platform by architecting and developing bespoke backend systems and, where necessary, frontend components specifically for the game client (e.g., UI, gameplay logic) to meet specific client needs.
  • Proactive Solutions: Identify potential roadblocks and proactively offer solutions to optimize clients' use of our platform and their overall game development process.
  • Training and Workshops: Deliver customized training sessions to educate clients on the features and functionalities of our platform and any custom solutions developed.
  • Client Advocacy: Advocate for client needs within our organization by gathering and sharing feedback, contributing to the product roadmap, and driving continuous improvement.
  • Knowledge Sharing: Document best practices, create technical resources, and contribute to internal knowledge bases to empower both clients and colleagues.
Requirements

To be successful in this role, you will need:

  • Strong Game Development Expertise: Proven experience in software development, with expertise in backend technologies (e.g., cloud platforms, databases, APIs) and a solid understanding of game client development (e.g., game engines like Unreal Engine or Unity, gameplay programming, UI development).
  • Excellent Communication and Interpersonal Skills: Ability to clearly explain complex technical concepts to diverse audiences. Exceptional interpersonal skills to build rapport and foster collaborative relationships.
  • PASSION FOR PROBLEM-SOLVING: Proactive and solution-oriented, with a passion for identifying and overcoming challenges. Ability to anticipate client needs and deliver tailored solutions.
  • Customer-Centric Approach: Genuine desire to understand and exceed client expectations by providing exceptional support and solutions.
  • Adaptability and Flexibility: Ability to thrive in a dynamic environment and adjust to evolving client needs and project requirements.
What We Offer

We offer a competitive compensation package, including:

  • Competitive Pay: $120,000 - $140,000 per year
  • Remote-First Work Environment: Work from anywhere, with semi-annual in-person meetups.
  • 100% Employer-Paid Medical, Dental, Vision Coverage: For primary policyholders, with 80% employer-paid coverage for eligible dependents.
  • 401(k) Retirement Plan: With company match.
  • Flexible Vacation: Take time off when you need it.
  • Remote-Friendly Perks: Snacks delivered monthly, paid parental and family care leaves, long-term and short-term disability.

At Pragma Platform, we are committed to creating a diverse work environment. All qualified applicants will receive consideration without regard to race, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.

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