Game Services Solutions Specialist
3 days ago
We are seeking a skilled Game Services Solutions Specialist to play a pivotal role in ensuring the seamless integration and success of game studios utilizing the Pragma Platform.
The successful candidate will be responsible for engaging with game studios from around the world, bringing their expertise, collaboration, and problem-solving skills to drive their success with the Pragma Platform.
This role requires a strong understanding of game development, backend services, and the ability to communicate complex technical concepts simply. The ideal candidate will have a customer-oriented mindset, prioritizing problem-solving and empathizing with game developers.
Key Responsibilities:- Partner with Customer Success Managers to onboard new studios through design exercises, integration meetings, and game service development to ensure a studio's success.
- Track, support, and communicate game studios' progress vs. their technical goals and help them achieve them.
- Act as the subject matter expert for studios on using Pragma, and solving their technical problems asynchronously via slack or in direct development sessions with developers.
- Advise customers on new Pragma features, releases, and partner integrations by developing examples, performing demonstrations, or coordinating proof-of-concept projects with studios.
- Help develop and deliver pre-sales demos, demonstrating the value of the Pragma Platform.
- Communicate with your team and product management about how studios are leveraging Pragma.
- Capture studios' usage or objectives internally through thorough documentation, training materials, and demos, highlighting best practices.
- Mentor new team members on the implementation of the Pragma Platform.
- Strong communication skills with the ability to explain deeply technical topics simply and facilitate collaboration with a wide variety of customers.
- Development experience integrating with backend services, especially game platforms.
- Deep empathy for game developers and a desire to work with them to solve problems.
- A customer-oriented mindset that prioritizes problem-solving.
- Experience with game development, service development, or work with game engines like Unreal and Unity.
- A remote-first work environment with semi-annual in-person meetups.
- Competitive pay: $120,000 - $140,000 per year.
- 100% employer-paid medical, dental, vision coverage for primary policyholders; 80% employer-paid coverage for eligible dependents.
- 401(k) retirement plan with company match.
- Flexible vacation.
- Remote-friendly perks such as snacks delivered monthly.
- Paid parental and family care leaves.
- Long-term and short-term disability.
Pragma is committed to creating a diverse work environment. All qualified applicants will receive consideration without regard to race, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.
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Los Angeles, California, United States Pragma Platform Full timeAbout Pragma PlatformPragma Platform is dedicated to empowering game studios to succeed by providing a robust backend engine that enables them to launch live-service games.We are a remote-first team (PT time zone) that have scaled some of the largest games in the world, such as League of Legends and Destiny 2, and at studios like Riot, Bungie, and EA, as...
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