Software Innovation Leader

7 days ago


Los Angeles, California, United States Convoso Full time
About Convoso

Convoso is a leading provider of omnichannel contact center software, driven by innovation and a passion for continuous growth. Founded in 2006, the company has consistently pushed boundaries in its industry, shaping the future of lead generation contact centers.

Our mission is to empower agents to convert leads faster, revolutionizing the call center industry through cutting-edge technology and expert solutions. We strive to create a supportive culture that fosters team integrity, positive persistence, and continuous growth, celebrating a diversity of people, ideas, and backgrounds.

The Job

We're seeking a Technical Product Manager II to drive the success of our products, acting as the voice of the market and the customer. This role requires strong leadership skills, excellent communication abilities, and a deep understanding of modern B2B SaaS solutions.

  • Vision & Strategy: Develop a strategic roadmap for Convoso's API Partner platform and internal tools, ensuring seamless integration and scalability.
  • Cross-Functional Leadership: Collaborate with development, DevOps, engineering leadership, and customer-facing teams to deliver high-quality technical solutions.
  • API Expertise: Serve as the expert on our API Partner Platform, advocating for industry best practices and simplifying complex technical requirements.
Requirements

To succeed in this role, you'll need:

  • A Bachelor's degree in Computer Science or a related field, or equivalent practical experience in software engineering.
  • 5+ years of experience in product management, focusing on modern B2B SaaS solutions, preferably in Call Center, Lead Generation, or Customer Experience (CX) industries.
  • 2+ years of experience in a software engineering or development role, ideally within CCaaS, UCaaS, or other CX platforms with a dialer component.
About You

As a skilled Technical Product Manager II, you should possess:

  • Excellent problem-solving skills, with a track record of successful interactions and relationship building.
  • A passion for resourceful and innovative problem-solving, with a holistic approach that considers the end-to-end user experience and overall functionality.
  • Proven ability to engage directly with architects and engineers to ensure that solutions meet both business needs and technical specifications.
Benefits

At Convoso, we offer a competitive compensation package, including:

  • Stock options
  • 100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disability
  • Affordable Vision plan and optional FSA
  • PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave
  • Your birthday off
  • 401k program with generous company match
  • No cost Employee Assistance Program and Travel Assistance
  • Monthly Gym membership reimbursement
  • Monthly credits toward food & beverage
  • Company Outings
  • On and offsite team building events
  • Paid training for departments
  • Apple laptop (most roles)


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