Customer Service Representative

2 days ago


Panama City, Florida, United States Planet 13 Full time
Job Title: Customer Service Specialist

We are seeking a highly skilled and customer-focused Customer Service Specialist to join our team at Planet 13, a leading provider of medical cannabis in Florida. As a Customer Service Specialist, you will play a critical role in providing exceptional customer service, education, and solutions to our patients.

Key Responsibilities:
  • Provide excellent customer service by greeting, assisting, and educating patients on our products and services.
  • Verify patient ID and cannabis card status to ensure compliance with state regulations.
  • Make product recommendations to patients based on their physician's recommendation and medical needs.
  • Access and utilize the state's Medical Marijuana Use Registry (MMUR) to dispense products to patients.
  • Process transactions and collect payment via POS register or approved payment methods.
Requirements:
  • High school diploma or equivalent.
  • Minimum of 2 years' prior customer service experience involving direct patient/customer interaction.
  • 21 years or older.
  • Acceptable driving record.
  • Ability to pass drug testing and Level 2 Florida State background check.
Benefits:
  • Competitive pay and monthly incentives.
  • 401k Retirement Plan.
  • Wellness Benefit Plan.
  • Sick Time.
  • Early access to wages.
  • Employee discount.
  • Life Insurance.
  • Critical Illness Insurance.
  • Cancer Insurance.
Work Environment:

The work environment is fast-paced and dynamic, with a focus on providing exceptional customer service. The ideal candidate will be able to work in a team environment, communicate effectively with patients and colleagues, and maintain a high level of professionalism and integrity.

Planet 13 is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees.



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