Warranty Coordinator

2 days ago

Pinellas Park, Florida, United States Camping World Full time
Job Summary

Camping World is seeking a highly skilled and organized Warranty Administrator to join our team. As a key member of our Service Department, you will be responsible for ensuring seamless communication between customers and our stores, while also maintaining accurate records and resolving warranty claims in a timely and professional manner.

Key Responsibilities
  • Foster and maintain excellent relationships between customers and our stores
  • Answer incoming telephone calls and respond in a courteous and professional manner
  • Assist Service Advisors in scheduling service appointments according to scheduling policies
  • Greet all incoming customers in a professional and courteous manner
  • Assist Service Advisors in writing up incoming customers' work orders
  • Obtain any necessary warranty or customer authorization prior to working on units, including taking pictures, faxing in for authorization, or following prescribed manufacturer's warranty policy and procedure manuals
  • Follow up on all warranty receivables to ensure timely payment, contacting customers as needed to schedule appointments for special order parts
  • Fill in as needed as a service dispatcher
  • Participate in training as prescribed by management
  • Assist technicians as needed with diagnosis, authorization, or repairs
  • Follow up on open work orders according to dealership policy
  • Follow all rules, regulations, and laws regarding the movement of dealership-owned or customer units
  • Maintain a clean and safe work environment
  • Acknowledge all guidelines and policies as described in the company policy handbook
  • Maintain a safe work area for customers and coworkers
Requirements
  • High School Diploma or equivalent preferred
  • One year of RV experience preferred but not required
  • Strong computer skills
  • Working knowledge of proper and safe equipment use
  • Excellent organizational and sequencing skills
  • Working knowledge of activities, methods, procedures, and policies of the Service Department
  • General knowledge of product installation activities
  • Valid Driver's License may be required
  • Excellent communication and listening skills to resolve issues in a professional and tactful manner over the phone and in person
  • Ability to accept additional tasks, duties, and/or direction from management
  • Requires some bending, climbing, and kneeling to take photographs of various areas of an RV
  • May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices
  • Periods of standing, stooping, crawling, and bending
Compensation

The pay range for this role considers several factors, including skill sets, experience, and training. A reasonable estimate of the current range is listed below. This position is eligible for variable compensation in addition to base pay. The variable compensation estimated annual range is $10,000 - $25,000.

In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on-the-job training opportunities.

Full-time associates are offered a comprehensive benefit package, including medical, dental, vision, and more. Part-time associates are offered access to dental and vision coverage.

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