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Maintenance Coordinator

1 month ago

Bedford Park, Illinois, United States Penske Truck Leasing Full time
Maintenance Coordinator Job Description

The Maintenance Coordinator will play a crucial role in supporting the branch's operational efficiency and customer satisfaction. This position will be responsible for maintaining service net planner with PMs campaigns, repairs from drive-ins, call-ins, and 24/7 calls, and off lease/on lease. The ideal candidate will have excellent communication skills and be able to partner with Centralized PM Scheduling Operations and Outside RO Management teams to foster collaboration in support of the customer.

Key Responsibilities:

  • Maintain Service Net Planner with PMs campaigns, repairs from drive-ins, call-ins, and 24/7 calls, and off lease/on lease.
  • Partner with Centralized PM Scheduling Operations and Outside RO Management teams to foster collaboration in support of the customer.
  • Greet customers at the location and provide quality phone service. Respond to customer inquiries regarding billing and scheduling.
  • Manage the new & used battery inventory and ensure that tires are on hand in the right quantity and specifications in an organized manner.
  • Ensure warranty items are shipped and are received on time, as well as follow-up on returns and warranty-grams in partnership with the warranty department.

Requirements:

  • High school diploma or equivalent required, degree preferred.
  • Interpersonal and relationship building skills with an ability to collaborate with branch team members.
  • Competent written and verbal communication skills.
  • 2 years+ experience in customer service and operations experience required.
  • 2 years working in service and parts department preferred.
  • Agile and quick learner, enjoys collaborative projects and continuous education.
  • Advanced computer skills including Microsoft Word, Excel, Outlook and PowerPoint required.