Warehouse Services Operations Coordinator
5 days ago
Job Summary
The Services Operations Specialist coordinates all aspects of the service delivery cycle, including invoicing, processing signed documents, creating Statements of Work, assisting with Request for Proposal production, shipping and receiving, and other administrative tasks.
Key Responsibilities
- Place purchase orders with multiple vendors and investigate and resolve receiving and invoicing discrepancies.
- Manage all aspects of assigned vendors, back-orders, ETA's, and work with vendors and Field Service, RTV department on problem warranty claims.
- Work with vendors in acquiring RMA's for damaged, unused product and handle/track warranty claims.
- Process invoices, including SBI/fast entry processing on new and existing invoices and ensure client SLA adherence.
- Review and follow up on workflows past their SLAs and proactively manage report and help move workflows to the next step in the process.
- Create simple documents, including Subcontractor Statements of Work, and ensure all internal approvals take place.
- Manage team mailbox, ensuring emails are addressed throughout the day and address any issues that are submitted.
- Identify and resolve billing and inventory discrepancies and become an expert on specific products, programs, and initiatives of assigned vendors and product categories.
- Verify contents of shipment compared to shipping documents and accurately mark the correct number on product and correctly label products.
Requirements
- High School degree or GED equivalent required.
- At least 2-5 years of receiving, purchasing, AP/AR, or administrative experience, including 1-2 years of experience in high volume purchasing environment with experience in distribution operations a plus.
- Telecommunications experience also a plus.
- Ability to enter data into systems accurately required.
- Must have the ability to multitask with strong organization and time management skills.
- Must be able to respond effectively to inquiries or complaints within a timely fashion.
- Proficient in Microsoft Office including Word, Excel, and Outlook, also the capability to use RF technology.
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