IT Analyst, Academic Operations Specialist

3 weeks ago


Richmond, Virginia, United States Virginia Commonwealth University Full time
Job Summary

The Academic Operations IT team in the Office of the Provost at Virginia Commonwealth University is seeking a highly skilled IT Analyst to provide technical support for various hardware and software platforms, including Windows and Apple desktops, laptops, mobile devices, printers, and conference rooms.

Key Responsibilities
  • Provide timely and effective technical support to customers, troubleshooting and resolving complex issues
  • Collaborate with team members, customers, vendors, and central VCU Technology Services to ensure business needs are met with minimal disruption
  • Develop and maintain documentation for systems and services provided to customers
  • Ensure compliance with information technology and security policies
  • Perform other duties as assigned
Requirements
  • Ability to troubleshoot complex problems and provide excellent customer service
  • Strong interpersonal communication skills with the ability to articulate technical information to a wide variety of audiences
  • Time management skills, organization, and punctuality are a must
  • Ability to function effectively as an integral member of a team
  • Experience in basic network connectivity and troubleshooting
  • Google Workspace experience and ability to provide training on usage and best practices to users with varying skill levels
  • A high school diploma or equivalent is required
  • Proficiency in supporting, configuring, and managing Windows and MacOs computers
  • Demonstrated experience working in and fostering a diverse faculty, staff, and student environment
Preferred Qualifications
  • Bachelor's degree in relevant computer systems, information systems, or related discipline and/or at least five (5) years of experience in hardware, software, installation, troubleshooting, and consulting with users with varying levels of knowledge
  • Multi-year experience providing technical support to customers/departments with varying needs
  • Knowledge of Active Directory, Group Policy, MECM, JAMF, Scripting, and Google Apps workspace tools
  • A+ preferred
  • Experience in Higher Education Administrative environments


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