Catering Services Manager

6 days ago


Charlotte, North Carolina, United States The Ballantyne Full time
About The Ballantyne

The Ballantyne is a luxury hotel and resort located in Charlotte, North Carolina. We offer a unique and memorable experience for our guests, with luxurious guest rooms, event venues, and social spaces. Our resort amenities include a spa, fitness center, and outdoor pool.

Job Summary

We are seeking a Catering Services Manager to join our team. The successful candidate will be responsible for achieving catering revenue goals by generating new and repeat business through weddings and social functions. This includes function space, banquet, and catering services, as well as guest rooms and additional services such as spa services.

Key Responsibilities
  • Receives sales leads via telephone, email, and walk-ins for catering and social functions.
  • Provides information about the property, answers questions, and schedules appointments and tours.
  • Identifies, qualifies, and solicits business to achieve goals.
  • Meets with potential clients to discuss and understand their needs; conducts tours of the property and recommends appropriate event space and catering services.
  • Negotiates guest room rates, meeting room rentals, function space, and hotel services within approved booking guidelines.
  • Secures business and maximizes revenue by upselling.
  • Develops and maintains relationships with clients and potential clients to produce additional business, including attending community and networking events.
  • Entertains qualified clients per department guidelines.
  • Attends and represents the hotel at industry trade shows and conventions.
  • Composes and types routine correspondence, reports, sales contracts, and business proposals.
Requirements
  • High school diploma or equivalent.
  • Bachelor's degree preferred.
  • Minimum 1 year catering sales experience with a focus on weddings and social events.
Benefits
  • 401(k) after 90 days, fully vested, company match to 3%.
  • Medical (3 plan choices).
  • Dental (2 plan choices).
  • Vision.
  • Employee Assistance Program (EAP).
  • Flexible Spending Account (FSA).
  • Awesome Paid Time Off policy.
  • Marriott Hotel Discounts Worldwide.
  • Northwood Hospitality Discounts.
  • Discounts at our Gallery Restaurant and Spa.


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