Catering Manager

7 days ago

Charlotte, North Carolina, United States Compass Group, North America Full time
About the Role

We are seeking a highly skilled and experienced Catering Manager to join our team at Compass Group, North America. As a Catering Manager, you will be responsible for overseeing the daily operations of our catering facilities, managing catering functions, and coordinating with our sales and culinary teams.

Key Responsibilities
  • Ensure all catering services exceed guest expectations
  • Present Levy catering services to guests in a manner that exceeds guest expectations and profitability
  • Communicate client needs through timely and detailed written and verbal communications
  • Develop location-specific food and wine knowledge
  • Initiate contact with clients to secure their food and beverage selections in advance of event date
  • Hold team accountable to steps of service to deliver great guest service
  • Ensure team members are consistently delivering heartfelt hospitality to every guest, every time
  • Ensure show quality standards are maintained at all times
  • Build and maintain strong relationships with clients, guests, subcontractors, not-for-profits and Levy team members
  • Regularly obtain feedback from clients and guests to improve operations
  • Support and communicate Company initiatives
  • Respond and assist in any departmental guest service issues
  • Execute all menus, promotions and programs as outlined by the Director of Catering in accordance with Levy standards
  • Achieve daily sales and assigned cost goals
  • Achieve assigned budget goals
  • Employs good safety and sanitation practices
  • Follows and enforces responsible alcohol service policies
  • Executes required daily reporting in a timely manner
  • Completes required department reports and complies information at month-end closing
  • Ensures team members adhere to Levy Company guidelines as stated in the team member training manual and employee handbook
  • Ensures the continual process of revenue development
  • Promotes the sale of profitable Levy services
  • Prepares account forecasts and analysis of group sales in accordance with Levy Core Signature Guidelines
  • Ensures the complete billing for client services and receipt of payments in accordance with Levy standards
  • Uses all performance management tools to provide guidance and feedback to team members
  • Promotes a cooperative work climate, maximizing productivity and morale
  • Conducts regularly scheduled meetings to ensure lines of communication are open between management and team members
  • Interviews, hires, trains and develops team members according to Levy guidelines
  • Displays a positive attitude towards team members
  • Other duties, as assigned
Requirements
  • 2+ years of experience in a food and beverage operational position
  • Bachelor's degree in hospitality management is preferred
  • High level of computer literacy
  • Passion for hospitality, food, and retail
  • Excellent interpersonal and stakeholder management skills
About Levy

Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.

This job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

We encourage applicants with a criminal history (and driving history) to apply.

Applications are accepted on an ongoing basis.

At Levy, team = family. And we'll always take care of family, learn more about Levy benefits offered.

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