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Assistant Manager

2 months ago

Richmond, Virginia, United States Pilot Freight Service Full time

**Job Summary**

Pilot Freight Services is seeking a full-time Assistant Account Manager to support our Williams-Sonoma operation in a dynamic and fast-paced environment. The ideal candidate will have excellent organizational skills, attention to detail, and the ability to work independently with minimal supervision.

**Key Responsibilities:**

  • Manage all billing, accounts payable, and accounts receivable processes to ensure timely and accurate payment.
  • Maintain warehouse inventory integrity in company-run facilities, ensuring accurate tracking and reporting.
  • Oversee the recruiting, processing, and performance of Independent Owner/Operators, providing guidance and support as needed.
  • Develop and maintain relationships with vendors, negotiating contracts and ensuring seamless logistics.
  • Investigate and resolve shipping discrepancies, damaged goods, and in-home damage claims in a timely and professional manner.
  • Oversee in-home delivery for customers, ensuring a high level of customer satisfaction.
  • Prepare and analyze monthly operating reports, including statistics and customer service scores, to inform business decisions.
  • Supervise Assistant Managers, Supervisors, and hourly on-site staff, providing guidance and support to ensure efficient day-to-day operations.
  • Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.

**Requirements:**

  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Minimum 2 years of experience in a similar role, preferably in the logistics or transportation industry.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Strong analytical and problem-solving skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.

**What We Offer:**

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.