General Manager of Courtside Club

2 weeks ago

Miami, United States Compass Group USA Full time
Job Summary

The General Manager of the Courtside Club at Kaseya Center is responsible for overseeing all aspects of the Club's operations, ensuring a top-tier experience for members and general guests. This includes managing a team of Servers, Cocktail servers, VIP Hosts, bartenders, and service staff to maintain high service standards, manage revenue, and build strong relationships with the Miami Heat Courtside Club members and VIP clientele.

Key Responsibilities
  • Operational Management: Oversee daily operations of the Courtside Club, ensuring all aspects run smoothly and efficiently. Coordinate with department heads (e.g., bar, kitchen, security, entertainment, supply chain) to ensure a seamless guest experience.
  • Membership Management: Manage the Club's exclusive membership program, including attracting, retaining, and engaging VIP members, in partnership with the Miami Heat Premium Managers and VP of STM. Foster strong relationships with members, ensuring personalized service and satisfaction.
  • Team Leadership & Management: Recruit, hire, train, and supervise a diverse team of managers and staff (bartenders, servers, security, etc.). Lead, coach, and motivate staff to deliver outstanding service and maintain high morale.
  • Financial Management: Manage club financials, including budgeting, cost control, and revenue growth. Analyze sales reports, adjust strategies to meet revenue targets and control expenses.
  • Marketing & Promotions: Work closely with marketing teams to develop and implement promotional strategies, member events, and special parties. Oversee social media presence and promotional campaigns to drive attendance and member engagement.
  • Customer Service & Experience: Ensure the highest levels of customer service for both members and general guests. Address customer complaints or issues promptly and effectively.
  • Compliance & Safety: Ensure all operations comply with local and state regulations, including health, safety, and licensing requirements. Manage security teams to ensure the safety of guests, members, and staff.
Qualifications

Experience: Minimum of 5-7 years in a management role within the hospitality, nightclub, or luxury entertainment sector. Experience managing a membership program is preferred. Education: Bachelor's degree in Business, Hospitality Management, or a related field is preferred.

Skills: Strong leadership and team management capabilities. Excellent communication and interpersonal skills, especially with VIP clientele. Proficiency in financial management, including budgeting and revenue analysis. Marketing and promotional experience, particularly in the nightlife or entertainment industries. Problem-solving and crisis management abilities.

Personal Traits: Charismatic, detail-oriented, and results-driven. Must be able to work nights, weekends, and holidays. Curious about Life at Levy? Check it out: Levy Culture

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