VIP Experience Manager of Courtside Club

2 weeks ago


Miami FL USA, United States Compass Group, North America Full time
About the Role

We are seeking a highly skilled and experienced VIP Experience Manager to oversee the Miami Heat Membership VIP Courtside Experience and Courtside Club. The ideal candidate will ensure that our high-profile Courtside Lounge Members receive a world-class, personalized experience from the moment they walk through our doors.

Key Responsibilities
  • Serve as the primary point of contact for all VIP guests and members, ensuring personalized service that exceeds expectations.
  • Build and maintain strong relationships with high-profile clients, understanding their preferences and needs to curate bespoke experiences.
  • Manage the guest list, reservations, and seating arrangements for VIP areas, ensuring a seamless entry and seating experience.
  • Collaborate with the events team and Miami Heat Premium Sales Team to create and manage VIP-only events, including private parties, themed nights, and exclusive member activities.
  • Coordinate special requests, bottle service, private dining, and other VIP services, ensuring the highest level of hospitality.
  • Ensure all aspects of the VIP experience, from arrival to departure, are flawlessly executed.
  • Work closely with the General Manager and Operations team to consistently maintain VIP service standards.
  • Train and manage the VIP host and service teams to deliver impeccable service, maintaining discretion and professionalism.
  • Ensure the VIP areas are properly maintained, clean, and prepared for each evening's activities.
  • Develop and manage the Courtside Club private membership program, ensuring members feel valued and recognized.
  • Identify potential new members and support membership growth through networking and referrals.
  • Handle any issues or concerns from members with discretion and prompt resolution.
  • Partner with marketing to develop campaigns that attract new VIP members and retain existing ones.
  • Attend industry events, liaising with influencers, celebrities, and high-profile guests to increase the club's reputation and exclusive status.
  • Work with promoters and partners to drive attendance to VIP events and manage guest lists.
  • Drive sales by promoting bottle service, VIP experiences, and exclusive membership offers.
  • Monitor VIP-related revenue, ensuring targets are met and opportunities for additional income are identified.
  • Provide feedback on VIP preferences and spending habits to tailor future offerings better.
Requirements
  • Minimum of 3-5 years of experience in a VIP hospitality, nightclub, luxury service, or high-end events environment.
  • Associate's degree in Business, Hospitality Management, or a related field is preferred.
  • Proven ability to manage high-profile clients with professionalism, discretion, and tact.
  • Strong network within the sports, entertainment, or luxury hospitality industries.
  • Excellent communication, negotiation, and interpersonal skills.
  • Ability to remain calm under pressure and handle last-minute changes with ease.
  • Attention to detail and a commitment to delivering world-class experiences.
  • Availability to work nights, weekends, and holidays as required by the nature of the business.


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