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VIP Courtside Club Host/Hostess

1 month ago

Miami, United States Compass Group USA Full time
About Us:

At Kaseya Center Miami, home of the World Champion Miami Heat Basketball Team, we take pride in delivering a first-class, exclusive experience for our members and guests. Our sophisticated atmosphere, personalized service, and premium amenities make us a premier destination for those seeking to enjoy the game in style.

Position Overview:

We are seeking a dynamic and charismatic VIP Host to join our team. The ideal candidate will be responsible for providing exceptional customer service to our VIP guests, ensuring their experience is memorable and seamless. This role requires a blend of interpersonal skills, sales acumen, and a passion for the nightlife industry.

Key Responsibilities:
  • Greet and welcome VIP guests upon arrival, ensuring a warm and hospitable experience.
  • Manage VIP reservations and ensure all special requests are accommodated.
  • Maintain communication with the management and service staff to ensure seamless service.
  • Promote and sell VIP packages, bottle service, and special events, maximizing revenue through commission-based sales.
  • Build and maintain relationships with VIP guests to encourage repeat visits and referrals.
  • Monitor the VIP area to ensure all guests are satisfied and attended to promptly.
  • Handle guest inquiries, complaints, and special requests with professionalism and discretion.
  • Collaborate with the marketing team to promote VIP events and special promotions.
  • Stay informed about the nightclub's offerings, events, and local trends to provide guests with recommendations.
Qualifications:
  • Previous experience in hospitality, nightlife, or customer service preferred.
  • Strong interpersonal and communication skills.
  • Proven sales ability with a focus on exceeding targets.
  • Ability to thrive in a fast-paced, high-energy environment.
  • Knowledge of nightlife trends and VIP culture is a plus.
  • Must be 21 years or older and possess any necessary certifications (e.g., alcohol service permits).
Compensation:

Competitive hourly wage based on experience. Commission structure based on sales of VIP packages and services.

Why Work with Us?

Be part of a vibrant team in a lively nightlife environment. Opportunities for professional growth and advancement within the company. You will get to be a part of the Exclusive VIP Courtside Club team located at the Kaseya Center.