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Licensed Team Supervisor
2 months ago
At Everise, we are dedicated to enhancing customer interactions globally. As part of our dynamic team, you will contribute to a people-centric organization that values diversity and fosters innovation. Our commitment to our workforce is reflected in our impressive 4.6/5 rating on Glassdoor and numerous accolades as a Best Place to Work. We celebrate the uniqueness of all cultures and believe that diverse perspectives drive success. With multiple centers worldwide and a strong remote work program, we thrive on collaboration with individuals who bring different viewpoints.
Position OverviewThe Team Leader plays a crucial role in overseeing a group of Agents/Representatives and managing associated activities. This position requires a proactive presence on the call center floor, providing coaching and support to team members while driving performance improvements.
Key Responsibilities- Maintain an active and visible presence on the call center floor.
- Deliver coaching and performance support to Agents/Representatives.
- Identify performance outliers and recommend necessary actions to the Operations Manager.
- Utilize training from Coach/Supervisor programs to implement effective processes daily.
- Engage in daily discussions with the team about performance trends using provided reporting tools.
- Participate in weekly leadership and client calls to address performance issues.
- Analyze sales results and strategize next steps to enhance key performance indicators.
- Promote the Everise Employee First culture and the mission of supporting healthier lives.
- Valid Health Insurance License – Required
- Prior experience in a call center environment – Required
- At least one season of supervisory experience in UHC Sales (Team Leader or Specialist/Coach) – Required
- Intermediate to advanced proficiency in Microsoft Office Suite – Required
- Bilingual (English – Spanish) – Preferred
- Six months to one year of leadership experience in a call center setting.
- Proven ability to support a call center team effectively.
- Adaptability to change and a strong desire to assist others.
- Accountability and a commitment to the UHS Mission and Culture.
- Capability to coach and teach for improved sales performance.
- Self-motivated with the ability to inspire team success.
- Analytical skills to identify opportunities for performance enhancement.
- Competitive spirit and high energy.
- Familiarity with the Agent/Representative role to provide effective support.
If you possess the necessary skills and a passion for excellence, we encourage you to consider this opportunity.