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Licensed Team Supervisor

2 months ago


Columbia, South Carolina, United States Everise Full time
Company Overview

At Everise, we are dedicated to enhancing customer interactions globally. As part of our dynamic team, you will contribute to a people-centric organization that values diversity and fosters innovation. Our commitment to our workforce is reflected in our impressive 4.6/5 rating on Glassdoor and numerous accolades as a Best Place to Work. We celebrate the uniqueness of all cultures and believe that diverse perspectives drive success. With multiple centers worldwide and a strong remote work program, we thrive on collaboration with individuals who bring different viewpoints.

Position Overview

The Team Leader plays a crucial role in overseeing a group of Agents/Representatives and managing associated activities. This position requires a proactive presence on the call center floor, providing coaching and support to team members while driving performance improvements.

Key Responsibilities
  • Maintain an active and visible presence on the call center floor.
  • Deliver coaching and performance support to Agents/Representatives.
  • Identify performance outliers and recommend necessary actions to the Operations Manager.
  • Utilize training from Coach/Supervisor programs to implement effective processes daily.
  • Engage in daily discussions with the team about performance trends using provided reporting tools.
  • Participate in weekly leadership and client calls to address performance issues.
  • Analyze sales results and strategize next steps to enhance key performance indicators.
  • Promote the Everise Employee First culture and the mission of supporting healthier lives.
Qualifications
  • Valid Health Insurance License – Required
  • Prior experience in a call center environment – Required
  • At least one season of supervisory experience in UHC Sales (Team Leader or Specialist/Coach) – Required
  • Intermediate to advanced proficiency in Microsoft Office Suite – Required
  • Bilingual (English – Spanish) – Preferred
  • Six months to one year of leadership experience in a call center setting.
  • Proven ability to support a call center team effectively.
  • Adaptability to change and a strong desire to assist others.
  • Accountability and a commitment to the UHS Mission and Culture.
  • Capability to coach and teach for improved sales performance.
  • Self-motivated with the ability to inspire team success.
  • Analytical skills to identify opportunities for performance enhancement.
  • Competitive spirit and high energy.
  • Familiarity with the Agent/Representative role to provide effective support.

If you possess the necessary skills and a passion for excellence, we encourage you to consider this opportunity.