Information Systems Support Specialist
3 weeks ago
We are seeking a highly skilled Information Systems Support Specialist to join our team at the State of Maine. As a key member of our Client Technology Team, you will be responsible for providing technical support for desktops, laptops, printers, software, and other associated hardware connected to a user's device.
Responsibilities- Provide technical support for desktops, laptops, printers, software, and other associated hardware connected to a user's device.
- Provide limited training to end users for them to achieve minimal performance in computing.
- Work with other groups outside/within Client Technologies to resolve end user issues.
- Participate in Disaster Recovery exercises to ensure preparedness in the event of an emergency.
- Utilize and contribute to the Client Technologies Knowledgebase application.
- Perform duties in accordance with established Service Level Agreements and Standard Operating Procedures.
- Maintain IT security standards as well as customer confidentiality.
- Install and configure internal hardware components such as memory, disk, in PCs to maintain or enhance system operation and capabilities.
- Research, recommend, install, and test hardware, software, and network configurations for PC's to provide an information system which effectively meets agency needs.
- Perform troubleshooting and fault isolation on PC's, and related system components in simple configurations to maintain system availability.
- Test and evaluate software and hardware products to determine applicability and value to agency operations.
- A high school diploma or general equivalency AND demonstrated experience in end user IT support.
- A valid State of Maine driver's license is required for this position.
- The selected candidate will be required to pass the required background checks (fingerprinting may be required) as a condition of employment.
The State of Maine offers a comprehensive benefits package, including health insurance coverage, dental insurance, retirement plan, and paid time off. We also offer a competitive salary and opportunities for professional growth and development.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual who is passionate about providing excellent customer service, we encourage you to apply for this exciting opportunity.
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Information System Support Specialist
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Augusta, Maine, United States State of Maine, Bureau of Human Resources Full timeJob Title: Information System Support SpecialistThis is a challenging and rewarding role that requires a strong technical background and excellent communication skills. As an Information System Support Specialist, you will be responsible for providing technical support to users, troubleshooting issues, and resolving problems in a timely and efficient...
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Information System Support Specialist
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Augusta, Maine, United States State of Maine, Bureau of Human Resources Full timeAbout the JobWe are seeking a highly skilled Information System Support Specialist to join our team at the State of Maine, Bureau of Human Resources. As a key member of our Client Technology team, you will be responsible for providing technical support to our users, ensuring that they have the necessary tools and resources to perform their jobs...
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