Information System Support Specialist

2 days ago


Augusta, Maine, United States State of Maine, Bureau of Human Resources Full time
About the Job

We are seeking a highly skilled Information System Support Specialist to join our team at the State of Maine, Bureau of Human Resources. As a key member of our Client Technology team, you will be responsible for providing technical support to our users, ensuring that they have the necessary tools and resources to perform their jobs effectively.

Responsibilities
  • Provide technical support for desktops, laptops, printers, software, and other associated hardware connected to a user's device.
  • Provide limited training to end users to achieve minimal performance in computing.
  • Work with other groups outside/within Client Technologies to resolve end-user issues.
  • Participate in Disaster Recovery exercises to ensure preparedness in the event of an emergency.
  • Utilize and contribute to the Client Technologies Knowledgebase application.
  • Perform duties in accordance with established Service Level Agreements and Standard Operating Procedures.
  • Maintain IT security standards as well as customer confidentiality.
  • Install and configure internal hardware components such as memory, disk, in PCs to maintain or enhance system operation and capabilities.
  • Research, recommend, install, and test hardware, software, and network configurations for PCs to provide an information system which effectively meets agency needs.
  • Perform troubleshooting and fault isolation on PCs, and related system components in simple configurations to maintain system availability.
  • Test and evaluate software and hardware products to determine applicability and value to agency operations.
Requirements
  • A high school diploma or general equivalency AND demonstrated experience in end-user IT support.
  • A valid State of Maine driver's license is required for this position.
Benefits

The State of Maine offers a comprehensive benefits package, including health insurance coverage, dental insurance, and retirement plan contributions. Additionally, employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness.

About Us

The State of Maine, Bureau of Human Resources is committed to creating a workplace where you can learn, grow, and continuously refine your skills. We are an Equal Opportunity employer and welcome applications from diverse backgrounds and experiences.



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