Crisis Support Specialist

4 weeks ago


Novato, California, United States Buckelew Programs Full time

Buckelew Programs is a leading provider of behavioral healthcare services in the North Bay, dedicated to promoting recovery, resilience, and hope for individuals facing mental health and substance use challenges.

As a Hotline Counselor, you will play a pivotal role in supporting callers in crisis, providing emotional support, and connecting them to local resources when needed.

This is a relief position, working shifts as they become available, including day, swing, and overnight shifts. Local candidates only will be considered.

Responsibilities:

  • Respond to incoming calls to the hotline, providing support and guidance in accordance with training and established practices.
  • Maintain accurate and thorough call records and documentation, adhering to current procedures.
  • Attend in-service meetings, stay updated on program protocol changes, and assist in the training and mentoring of new counselors.
  • Keep accurate ADP time records of shifts worked and attend scheduled staff meetings, in-service meetings, and trainings.

Qualifications:

  • High school education at minimum, with an Associate's Degree in social services preferred.
  • Experience in telephone counseling, preferably in a crisis or suicide prevention environment, is highly desirable.
  • Ability to continue training, work alone, and handle confidential information with discretion.
  • Strong interpersonal skills, emotional maturity, and the ability to build a counseling relationship with callers.

Physical Requirements:

  • Ability to maintain composure and work quality while frequently operating a computer and phone, and required ongoing communication.

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